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Service bulletin ITB19-030

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10167285
Published by NHTSA2019-11-07
Manufacturer's numberITB19-030
Manufacturer's date2019-10-16
NHTSA componentEQUIPMENT

NHTSA's summary

AV CONTROL UNIT INFORMATION SERVICE INFORMATION The applied vehicles listed above are equipped with a NEW AV control unit that controls the display, audio, Bluetooth®, and navigation systems. This new system uses the AV control unit as the main controller for most functions of the display(s), audio, navigation, and Bluetooth® systems. The display unit(s) only provide input and output to the AV control unit.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
INFINITI Q502020
INFINITI Q602020
INFINITI QX502020
INFINITI QX802020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V4550002026-07-15. EQUIPMENT:OTHER:LABELS
21V0250002021-01-26. EQUIPMENT:OTHER:LABELS; TIRES

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB23-010E2024-03-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
ITB23-010D2024-02-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
ITB23-009A2024-02-08. Service bulletin. INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010C2023-09-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010B2023-09-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-043A2023-06-07. Service bulletin. INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-0102023-04-06. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and “bug” fixes. IMPORTANT: If the client is experiencing a software related concern, refer to ITB21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
ITB23-0092023-04-04. Service bulletin. INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS IF YOU CONFIRM The infotainment system of an APPLIED VEHICLE is frequently rebooting, AND The APPLIED VEHICLE is in a rental car fleet. ACTION Update the infotainment software. • Refer to ITB23-010 for the latest infotainment update-software, infotainment update procedures, and claims information. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE located in ITB23-010 as it contains information that is essential to successfully completing this repair.
ITB21-025A2023-04-04. Service bulletin. DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024C2023-04-04. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.