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Service bulletin ITB19-024C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10233657
Published by NHTSA2023-04-04
Manufacturer's numberITB19-024C
Manufacturer's date2023-03-09
NHTSA componentEQUIPMENT

NHTSA's summary

DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Trouble codes named

B00A0

Vehicles listed
INFINITI FX352009, 2010
INFINITI FX352011
INFINITI FX352012
INFINITI FX352013
INFINITI FX372010 to 2012
INFINITI FX372013
INFINITI FX502009, 2010, 2011, 2012, 2013
INFINITI JX352013
INFINITI Q502014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
INFINITI Q50 HYBRID2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q602017, 2018, 2019, 2020, 2021, 2022
INFINITI QX502019, 2020, 2021, 2022, 2023
INFINITI QX552022, 2023
INFINITI QX562011, 2012, 2013
INFINITI QX602014, 2015, 2016, 2017, 2018, 2019, 2020
INFINITI QX602022, 2023
INFINITI QX60 HYBRID2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX702014, 2015, 2016, 2017
INFINITI QX802014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V4550002026-07-15. EQUIPMENT:OTHER:LABELS
21V0250002021-01-26. EQUIPMENT:OTHER:LABELS; TIRES
14V1290002014-03-19. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB23-010E2024-03-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.
ITB23-010D2024-02-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of ITB23-010.
ITB23-009A2024-02-08. Service bulletin. INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-011Q2024-02-08. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010C2023-09-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB23-010B2023-09-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-043A2023-06-07. Service bulletin. INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-035C2023-05-03. Service bulletin. SECURITY ALARM SOUNDS AFTER USING MECHANICAL KEY TO UNLOCK DRIVER DOOR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC964 2023 QX602023-04-10. Service bulletin. IVI Reprogram SXM Presets ***** Retailer Announcement ***** INFINITI is conducting a quality action on 66 specific 2023 INFINITI QX60 vehicles identified in Service Comm. Retailers will reprogram the In Vehicle Infotainment (IVI) System. Due to a supplier issue, which has since been corrected, on certain 2023 INFINITI QX60 vehicles the SXM presets were found to be inoperable and clients are not able to save presets for SXM stations. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History – Open Campaigns I.D. PC964 • New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 3. URGENT: The service department should submit the applicable warranty claim for the action performed as the action is completed so it can be closed on Service Comm, and release the vehicle. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter.
ITB23-0122023-04-06. Service bulletin. SXM RADIO CHANNELS WILL NOT SAVE AS PRESETS IF YOU CONFIRM The infotainment system will not save any SXM radio channels as presents. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Update the AV Control Unit to downgrade the infotainment software version to 283C31570B. 2. Update the AV Control Unit to the latest infotainment software version.