Service bulletin PC706 - 2019 QX5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

Quality Assurance Hold ***** Retailer Announcement ***** INFINITI is committed to a high level of client service and satisfaction. This commitment requires INFINITI to periodically place certain vehicles on temporary Quality Assurance (QA) Hold to assure that these vehicles, as delivered to our clients, meet our exacting standards and our clients? expectations. Effective immediately, INFINITI is placing a temporary Quality Assurance (QA) Hold on three hundred and twenty-four (324) specific MY2019 QX50 vehicles. These vehicles may experience an engine c-link bearing failure during operation, which could lead to engine seizure. INFINITI engineering is studying this concern and will provide the appropriate field action as quickly as possible. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History ? Open Campaign I.D. PC706 - New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Please do not drive, sell, or trade the specific 2019 QX50 vehicles in Retailer Inventory subject to this QA Hold. 3. No further action is necessary at this time. INFINITI will provide an updated status by no later than July 26, 2019.

The document

• NHTSA's copy of the document (PDF)
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The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Engine, Equipment and accessories, Labels and manuals

Listing a model year does not mean every vehicle of it is concerned: the document says which.

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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