Service bulletin 2053931-1
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10154832 |
| Published by NHTSA | 2019-03-18 |
| Manufacturer's number | 2053931-1 |
| Manufacturer's date | 2019-02-19 |
| NHTSA component | EQUIPMENT; EQUIPMENT:ELECTRICAL |
NHTSA's summary
Unable to stream Infotainment media to the rear seat entertainment system
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| BENTLEY BENTAYGA | 2019 |
|---|---|
| BENTLEY MULSANNE | 2019 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2069806/5 | 2024-04-06. Service bulletin. HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. |
|---|---|
| 2073021/1 | 2024-03-07. Service bulletin. The Netflix application cannot be updated within the (BYOC) rear seat entertainment system. Customer statement / workshop findings: Netflix application update prompt is shown within the (BYOC) rear seat entertainment system. Technical background: In the event the issue described is evident the operative should conduct the instructions within the Measure section. |
| 2070084/2 | 2023-12-07. Service bulletin. 2G/3G - Network switch off - Connected gateway E call compatibility (SC23/13). The 2G/3G network was deactivated in 2022 within the (North American Region) NAR, therefore a solution has been developed to allow connectivity to the 4G network, connectivity is achieved by fitting additional parts and utilising existing components as detailed within the Work section The procedure within the Work section has been developed to allow connectivity to the 4G network |
| 2063410.5 | 2023-11-08. Service bulletin. Infotainment Main unit (5F / J794) fault finding/diagnosis procedure Customer Statement: Issue suspected with the Infotainment Main unit (5F / J794) - For example: MMI screen image flickers or goes blank No response to selection Audio cuts-out |
| 2061195/3 | 2023-11-07. Service bulletin. Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues. |
| 2051776.5 | 2023-11-06. Service bulletin. Key blade can be difficult to remove from key fob. Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade. |
| 2070084/1 | 2023-10-06. Service bulletin. 2G/3G - Network switch off - Connected gateway E call compatibility (SC22/13). Technical background: The 2G/3G network was deactivated in 2022 within the (North American Region) NAR, therefore a solution has been developed to allow connectivity to the 4G network, connectivity is achieved by fitting additional parts and utilising existing components as detailed within the Work section. Remedy: The procedure within the Work section has been developed to allow connectivity to the 4G network. |
| 2066246/3 | 2023-10-06. Service bulletin. Bentayga/New Flying Spur - DTC P0C4A00 Hybrid/EV Battery Pack Coolant Pump 'A' Control Performance within address 8C. Customer statement / workshop findings - Speed limitation noticeable when driving in EV mode (Restricting the vehicle speed to approximately 30mph/48kph) - Refer also to the video on the Bentley Hub referencing TPI 2066246/- - No other warnings are evident within the DIP Workshop findings: - DTC P0C4A00 Hybrid/EV Battery Pack Coolant Pump 'A' Control Performance within Address 8C Battery Regulation Control Unit |
| 2069806/4 | 2023-10-06. Service bulletin. HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. |
| 2071190/1 | 2023-09-07. Service bulletin. Bentayga Hybrid - HVAC not cooling - DTC B16A1F0 is evident within diagnostic address 00C5. Customer statement / workshop findings: Customer statement HVAC system is not cooling Workshop findings: DTC B16A1F0 - Refrigerant shut-off valve Icing - water load too high, evident within diagnostic address 00C5 Technical background: Upon receipt of a customer complaint relating to HVAC system not cooling and DTC B16A1F0 is evident, please refer to the Measure section of this TPI. |