Service bulletin SSM74238
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10153452 |
| Published by NHTSA | 2019-02-19 |
| Manufacturer's number | SSM74238 |
| Manufacturer's date | 2019-01-18 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
After the Gateway Module (GWM) is updated with the latest software (J9C3-14F642-AF), the Instrument Cluster (IPC) may display various errors in for the charging system. The charging system will become inoperative potentially causing the battery to become discharged and DTCs B12CD-87 or B11DB-87 may be logged within the GWM. This effects E-Pace X540, 18MY (up to VIN SADFA2BXXJ1Z33577)
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
Trouble codes named
B11DB, B12CD
| JAGUAR E-PACE | 2018 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SSM76412 - 10MAR26 | 2026-04-06. Other. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle. |
|---|---|
| TUCC_APR2025_18 | 2025-05-05. Other. Leaking windshield that caused the water ingress on the electrical component. |
| SFCC_DEC2023_32 | 2024-01-09. Service bulletin. Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault. |
| SFCC_NOV2023_30 | 2023-12-07. Service bulletin. Startup battery keeps draining / Vehicle will not start |
| SSM75813 | 2023-10-06. Service bulletin. Weather and Park & Pay Apps disappear after PIVI update |
| WACCSEP23_6 | 2023-10-06. Service bulletin. Battery low warning displayed on instrument cluster and/or no-start |
| SFCC_JUL2023_31 | 2023-08-02. Service bulletin. Battery low warning displayed on instrument cluster and/or no-start. |
| SSM76023 | 2023-07-11. Service bulletin. JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. |
| SFCC_JUN2023_34 | 2023-07-10. Service bulletin. Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input. |
| SFCC_APR2023_32 | 2023-05-03. Service bulletin. Customer reports of 12V battery issues. These range from battery low warning displayed to no-start. |