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Service bulletin ZH5_Toyota POL17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10142898
Published by NHTSA2018-07-16
Manufacturer's numberZH5_Toyota POL17
Manufacturer's date2018-06-20
NHTSA componentLATCHES/LOCKS/LINKAGES; ELECTRICAL SYSTEM

NHTSA's summary

Warranty Policy Bulletin: Toyota has received a number of reports regarding the power sliding door rear lock assemblies on certain 2011?2015 model year Sienna vehicles. In these reports, corrosion on the position sensor of the left and/or right power sliding door rear lock assembly caused that door to exhibit one or more of the abnormal operations described below: ? During power mode closing operation, as the power sliding door reaches the nearly closed position, the door reverses and moves toward the open position. ? During power mode closing operation, the power sliding door cannot completely close and latch. ? The power mode closing operation of the power sliding door is inoperative.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Latches and locks

Vehicles listed
TOYOTA SIENNA2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20217232021-11-24. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
T-SB-0058-23 Rev12025-07-10. Service campaign. The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
T-SB-0057-182023-06-26. Service bulletin. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
T-SB-0003-222022-02-14. Service bulletin. TSB This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
G0G-DL-614162021-06-14. Service bulletin. Oxygen sensor could experience wire degradation inside the oxygen sensor wiring harness.
T-TT-0578-19 Rev2020-11-23. Service bulletin. TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
17-0062020-11-09. Service bulletin. Rear Seat Entertainment Overhead DVD
T-SB-0035-16 Rev2020-09-14. Service bulletin. TSB: Some 2014 model year Toyota vehicles equipped with Entune? Audio (version 010169), Entune? Audio Plus (version 010171), or Entune? Premium Audio (version 010185) may exhibit one or more of the following conditions: ?Bluetooth® sometimes disconnects with Android? phones. ?Bluetooth® disconnects with iPhone® 4 when connected to USB. ?Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and Entune? Audio music ON and multiple destinations set) (Entune? Premium Audio only). ?Radio reboots after completing a navigation route by voice command system and pressing Talk Switch (Entune? Premium Audio only). Some 2014 model year Toyota vehicles equipped with Entune? Audio (version 010173), Entune? Audio Plus (version 01017C), or Entune? Premium Audio (version 010195) may exhibit one or more of the following conditions: ?Voice command screen is cancelled by a pop-up screen. ?Voice command system does not respond for an extended period of time. ?Radio reboots and navigation route is deleted (Entune? Premium Audio only). ?Bluetooth® disconnects when phone is connected to Bluetooth® Audio from USB connection. ?Radio reboots after entering a particular address as destination (Entune? Premium Audio only). ?Route guidance is lost after ACC is cycled and after arriving at a second destination (Entune? Premium Audio only).
T-SB-0035-16 Rev2020-09-14. Service bulletin. TSB: Some 2014 model year Toyota vehicles equipped with Entune? Audio (version 010169), Entune? Audio Plus (version 010171), or Entune? Premium Audio (version 010185) may exhibit one or more of the following conditions: ?Bluetooth® sometimes disconnects with Android? phones. ?Bluetooth® disconnects with iPhone® 4 when connected to USB. ?Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and Entune? Audio music ON and multiple destinations set) (Entune? Premium Audio only). ?Radio reboots after completing a navigation route by voice command system and pressing Talk Switch (Entune? Premium Audio only). Some 2014 model year Toyota vehicles equipped with Entune? Audio (version 010173), Entune? Audio Plus (version 01017C), or Entune? Premium Audio (version 010195) may exhibit one or more of the following conditions: ?Voice command screen is cancelled by a pop-up screen. ?Voice command system does not respond for an extended period of time. ?Radio reboots and navigation route is deleted (Entune? Premium Audio only). ?Bluetooth® disconnects when phone is connected to Bluetooth® Audio from USB connection. ?Radio reboots after entering a particular address as destination (Entune? Premium Audio only). ?Route guidance is lost after ACC is cycled and after arriving at a second destination (Entune? Premium Audio only).
T-TT-0442-17_Rev2019-12-16. Service bulletin. TT: Safety Connect is a vehicle option which requires a subscription fee for the system to be active after the initial trial period. Once the subscription has expired the DCM (Telematics Transceiver) will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service. If registration of the replacement DCM part is attempted using the Techstream utility after the account has become inactive, the registration will fail, and messages such as ?ATX webserver is Down? or ?ATX error? will be displayed.
T-TT-0574-192019-10-15. Service bulletin. TT: Some customers may experience poor outgoing Bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust Bluetooth sound quality to compensate for echo or excessive background noise.