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Service bulletin SA-025-18

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10142532
Published by NHTSA2018-07-02
Manufacturer's numberSA-025-18
Manufacturer's date2018-05-04
NHTSA componentEQUIPMENT:ELECTRICAL; EQUIPMENT; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
MAZDA MAZDA62018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-001-22b2022-04-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-001/222022-02-04. Service bulletin. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
09-021-21-3818b2021-10-02. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
09-030-20-37402020-10-03. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.
09-022-19-3599a2019-12-20. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.352 or later).
01-023-19-36482019-12-20. Service bulletin. Some vehicles may exhibit engine overheating with one or more of the following symptoms: • “EXCESSIVE ENGINE TEMPERATURE: ENGINE OUTPUT WILL BE LIMITED” displayed in the instrument cluster • Red overheating indicator illuminated • Engine temperature gauge reading in the red zone (260°F / 126°C or more) NOTE: This condition usually happens when the vehicle is in stop and go traffic. This is caused by the cooling fan not running properly due to improper control software of the Powertrain Control Module (PCM), resulting in high coolant temperature. To correct this issue, the control software of the Powertrain Control Module (PCM) has been modified
SA-047-182018-12-17. Service bulletin. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
SA-017-182018-04-23. Service bulletin. Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that had to be installed before the expiration date of 3/27/18. After the expiration, IDS can?t accept the extension. To correct this, uninstall IDS and re-install IDS 108.00 >IDS 108.07 up-date. Select "Remove Mazda data files and settings" as shown below.
SA-012-182018-04-23. Service bulletin. Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds the address or a nearby address.Instead of finding the correct address number the system adds a digit to the end of the number. Example: You enter 151 and the system comes back with 1510, 1511, 1515, 1516, etc.This only occurs with MAZDA CONNECT software version 59.00.540, which started being installed into vehicles in January 2018. The concern can be eliminated by installing MAZDA CONNECT software version 59.00.504.
DRW132018-04-23. Service bulletin. Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be visible, March 15th 2018. Parts and Warranty information and VIN lists for the DRW13 will be uploaded to MGSS on March 15, 2018. On the Mazda Connect Navigation system, when the destination is selected by entering an address, there may be a concern when entering the ?House/Business Number? as described below. a) A ?House number not found? pop-up is displayed, although the house number and selected location is correctly shown on the map. b) A ?House number not found? pop-up is displayed, but the house number displayed is different from the number inputted although the selected location is correctly shown on the map. c) The house number cannot be set up correctly. The Navigation results of house number search doesn?t match with the number inputted. Causal factor: Inappropriate software of connectivity master unit (CMU)