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Service bulletin 08-037-14 REV. A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10139711
Published by NHTSA2018-06-11
Manufacturer's number08-037-14 REV. A
Manufacturer's date2014-08-29
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT

NHTSA's summary

Flash: RB4 Radio Enhancements This bulletin involves updating the radio and navigation software, if required. A customer may experience, one or more of the following conditions: Radio display screen shows ?Test Mode?. Navigation screen locks up or display will be blank. Navigation feature lockout disable (International Only). Navigation system resets intermittently. Translation improvements/corrections. System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. Radio system improvements during remote start operation. Unable to adjust radio volume using steering wheel switch intermittently. Second screen is blank when using split screen function. The symbol of the car on the map will move erratic, Jerks, Jumps or Backwards. The indication of the highlighted path may be missing at times. Unable to add contacts to the favorite list. Unable to dial the phone from the radio, while still able to dial from the phone. Unable to delete a cell phone number from the favorite list. More space available for phone book entries. Blackberry support for playing songs. Reduce ticking noise during CD/USB pause and VR is silent between prompts. VR unable to transition from Non-navigation to navigation mode. iPod screen is displayed with navigation screen. Asian language translation added. Highlighted preset continues blinking. Takes more than one button press to select preset #10. Unable to adjust volume from steering wheel switches. Clock adjust pop up message displayed in English rather than current language. Can not connect to the phone after it has been disconnect. Teleprompter screen shows incomplete text. Some functionality for traffic & weather jump button. After changing a language and then selecting CDDA ?of? is displayed as a tracking number. In ?Set Date Year? only 3 digits are displayed. Split map view will not cancel. Map screen turns black when driving. When in Italian, the destination arrives.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
CHRYSLER 3002013
DODGE CHARGER2013
DODGE JOURNEY2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20173412017-07-10. Electrical
17V4350002017-07-10. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
16V7390002016-10-13. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
20165002016-10-12. Electrical
20160392016-01-27. Accessories
20144462014-10-09. Electrical
14V6340002014-10-08. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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