Service bulletin PC500

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10139452
Published by NHTSA	2018-06-04
Manufacturer's number	PC500
Manufacturer's date	2018-04-06
NHTSA component	ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

CVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin. The announcement from December 7, 2016 has been revised to include: - The campaign repair has been revised to be software update only - Dealers must submit any open campaign claims for diagnosis or repair for CVT concerns no later than April 20, 2018 in order to have covered by this service campaign. After this date, all claims for diagnosis or repair related to CVT concerns on vehicles affected by PC500 will be administered under the Warranty Extension if still applicable

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
NISSAN PATHFINDER	2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V138000	2014-03-25. AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
13V445000	2013-10-17. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PC500OL	2021-05-10. Service bulletin. Nissan is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module(TCM) to improve CVT service diagnostics.
PC283	2021-05-10. Service bulletin. Nissan is conducting a Dealer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013-14 Nissan Pathfinder vehicles that are currently in dealer inventory.
NTB16-120c	2018-05-21. Service bulletin. VOLUNTARY SERVICE CAMPAIGN 2013 ? 2014 PATHFINDER; CVT This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard all previous versions of this bulletin.
NTB17-024	2017-08-01. Service bulletin. NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin applies only to vehicles located in the state of Oregon. IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.
NTB12-103e	2017-08-01. Service bulletin. CVT / TCM CALIBRATION DATA "WRITE" PROCEDURE This bulletin does not apply to Pathfinder Hybrid, Murano Hybrid or Rogue Hybrid This bulletin has been amended. APPLIED VEHICLES has been updated. SERVICE INFORMATION has been amended. A REPAIR TABLE has been added. Procedural steps have been added to SERVICE PROCEDURE. Discard all previous versions of this bulletin.
PC500 - 2013-14	2017-08-01. Service bulletin. CVT Software Update/Warranty Extension Parts Update 2 *** Parts Update*** Campaign Bulletin NTB16-0120 has been revised to address a part change (in the event that parts are needed) and is now available on NNAnet, ASIST & Dealer360. o Valve Body Kit (3170E29X9C) will now include the Control Valve Assembly, Automatic Transmission Oil Strainer Assembly, Bracket, Band, Oil Pan Gasket, and Lip Seal. o The control valve assembly is only available in kit form, but the oil strainer assembly, bracket, band, oil pan gasket and lip seal will remain available for purchase separately. The previously announced restriction on remanufactured CVT assemblies will be lifted on March 24, 2017. Parts will be available for order via normal process after that date. Orders placed via DCS prior to that date will be filled.
NTB16-120b	2017-08-01. Service bulletin. VOLUNTARY SERVICE CAMPAIGN 2013 - 2014 PATHFINDER; CVT This bulletin has been amended. A correction was made to the DTC number on page 16. No other changes have been made. Please discard previous versions of this bulletin.
PC500 - 2013-14	2017-08-01. Service bulletin. CVT Software Update/Warranty Extension Parts Update *** Parts Update*** Nissan has temporarily placed remanufactured CVT assemblies on parts restriction. All existing orders currently on backorder will be removed from the system, but will be fulfilled as parts become available. Do not submit new orders to replace cancelled orders. The cancelled orders will be filled as parts become available and prioritized as follows: 1. CSC order 2. VOR order 3. STK order 4. SVC orders (beginning today) Status of orders is as of time of cancellation Dealers may inquire about their position on the backorder list by sending an email including the following information to: DPICUSA@my-nissan-usa.com - Dealer number - Order number - Part number
PC500 - 2013-14	2017-08-01. Service bulletin. CVT Software Update/Warranty Extension Voluntary Service Campaign *** Campaign Summary*** Nissan is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module (TCM) to improve CVT service diagnostics. This diagnostic software update will enhance the dealer's ability to diagnose customer concerns regarding Continuously Variable Transmission (CVT) operation; it does not repair any symptoms nor alter the drive characteristics of the vehicle. Specifically, the diagnostic logic will store two new Diagnostic Trouble Codes when "Judder" symptoms occur on vehicles. - P17F0 - "Judder" caused by belt slip - PF171 - "Judder" caused by control valve In addition to the installation of diagnostic software, Nissan will also extend the warranty coverage on the CVT assembly (including internal CVT components, gaskets, and seals), CVT control valve body, and torque converter from its original duration of 60 months/60,000 miles to 84 months/84,000 miles (whichever occurs first). Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Nissan's New Vehicle Limited Warranty continue to apply. This CVT warranty extension is being provided as a customer satisfaction effort to address customer concerns; including those concerns expressed by plaintiffs in class action litigation, and is subject to final approval of the settlement of that litigation. In the interim, Nissan will make any necessary repairs that would be covered under the extended CVT warranty.
NTB16-120	2017-08-01. Service bulletin. VOLUNTARY SERVICE CAMPAIGN 2013 - 2014 PATHFINDER; CVT INTRODUCTION Nissan is conducting this voluntary service campaign on certain specific 2013-2014 Pathfinder vehicles to reprogram the TCM and, if needed, inspect and replace the CVT or CVT control valve. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification number PC500 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.