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Service bulletin 17NA386

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10139176
Published by NHTSA2018-06-04
Manufacturer's number17NA386
Manufacturer's date2017-12-04
NHTSA componentEQUIPMENT:ELECTRICAL

NHTSA's summary

This informational bulletin provides information for the technicians on multi-media infotainment tester (MIT), does not function properly when diagnosing infotainment complaints, which may lead to mis-diagnosis.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BUICK CASCADA2016, 2017, 2018
BUICK ENCLAVE2013, 2014, 2015, 2016, 2017, 2018
BUICK ENCORE2013, 2014, 2015, 2016, 2017, 2018
BUICK ENVISION2016, 2017, 2018
BUICK LACROSSE2013, 2014, 2015, 2016, 2017, 2018
BUICK REGAL2013, 2014, 2015, 2016, 2017, 2018
BUICK VERANO2013, 2014, 2015, 2016, 2017
CADILLAC ATS2013, 2014, 2015, 2016, 2017, 2018
CADILLAC CT62016
CADILLAC CT6 PLUG-IN HYBRID2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CTS2013, 2014, 2015, 2016, 2017, 2018
CADILLAC ELR2014, 2015, 2016, 2017
CADILLAC ESCALADE2013, 2014, 2015, 2016, 2017, 2018
CADILLAC ESCALADE ESV2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2017, 2018
CADILLAC ESCALADE EXT2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2013, 2014, 2015, 2016
CADILLAC XT52017, 2018
CADILLAC XTS2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET AVALANCHE2013
CHEVROLET BOLT EV2017, 2018
CHEVROLET CAMARO2013, 2014, 2015
CHEVROLET CAMARO2017, 2018
CHEVROLET CAPRICE2013
CHEVROLET CAPRICE2015
CHEVROLET CHEVEROLET SS2014 to 2017
CHEVROLET CITY EXPRESS2015, 2016
CHEVROLET COLORADO2014
CHEVROLET COLORADO2015, 2016, 2017, 2018
CHEVROLET CORVETTE2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET CRUZE2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET EQUINOX2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET EXPRESS2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET IMPALA2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET MALIBU2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET SILVERADO2017
CHEVROLET SILVERADO 15002013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET SPARK2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET SPARK EV2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SUBURBAN2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET TAHOE2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET TRAVERSE2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET TRAX2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET VOLT2013, 2014, 2015, 2016, 2017, 2018
GMC ACADIA2013, 2014, 2015, 2016, 2017, 2018
GMC CANYON2015, 2016, 2017, 2018
GMC SAVANA2013, 2014, 2015, 2016, 2017, 2018
GMC SIERRA2017
GMC SIERRA 15002013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 35002013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2018 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2013, 2014, 2015, 2016, 2017, 2018
GMC YUKON2013, 2014, 2015, 2016, 2017, 2018
GMC YUKON DENALI2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2015, 2016, 2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
21V4960002021-07-01. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
19V4280002019-06-11. EQUIPMENT
20182122018-04-27. Accessories
18V2670002018-04-26. EQUIPMENT
16V4490002016-06-21. EQUIPMENT:OTHER:LABELS; TIRES
20155752015-11-30. Accessories
13V5440002015-10-30. EQUIPMENT:OTHER:LABELS
14V7060002014-11-05. EQUIPMENT ADAPTIVE/MOBILITY
14V3450002014-06-18. EQUIPMENT; VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
20142162014-06-06. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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PI0476A2024-05-06. Service bulletin. Revised Installation Instructions for Accessory Windbreak.
PI0408A2024-05-06. Service bulletin. Information on Tire Rotation Recommendations.
PI0718B2024-04-29. Service bulletin. Audio System Speaker Rattle, Buzz Noise, Poor Sound
PI0693C2024-04-29. Service bulletin. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL.
PI0688F2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688E2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688D2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0663F2024-04-29. Service bulletin. Factory Settings Option Inoperable, Radio Display Information May Not Match.