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Service bulletin PIC6315C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10137194
Published by NHTSA2018-05-21
Manufacturer's numberPIC6315C
Manufacturer's date2018-03-22
NHTSA componentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that in the radio settings some of the vehicle personalization selections within the Comfort and Convenience menu are missing at times. Technician will need to perform a scan for Diagnostic Trouble Codes. Technician will need to follow published Service Information diagnostics if there are Diagnostic Trouble Codes present. If the concern is and intermittent this Preliminary Information communication will be updated with a repair. When the personalization selections are not missing from the Comfort and Convenience menu but they are missing from other menus such as the Climate and Air Quality, Collision/Detection Systems, and Lighting menus, refer to bulletin 17-NA-086. Memory seat adjustments may not be available tech will need to perform a Memory Seat Module replacement/programming.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BUICK ENCLAVE2018
BUICK ENCORE2017, 2018
BUICK LACROSSE2017, 2018
BUICK REGAL2018
CADILLAC XT52017, 2018
CADILLAC XTS2017
CHEVROLET CAMARO2016, 2017, 2018
CHEVROLET COLORADO2017, 2018
CHEVROLET CORVETTE2017, 2018
CHEVROLET CRUZE2017, 2018
CHEVROLET EQUINOX2018
CHEVROLET MALIBU2017, 2018
CHEVROLET TRAVERSE2018
CHEVROLET VOLT2017, 2018
GMC ACADIA2017, 2018
GMC CANYON2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
20-NA-1322024-04-23. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
17-NA-0522024-04-23. Service bulletin. This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.
PIT5992A2024-04-15. Service bulletin. This preliminary information discusses a condition that may arise from the drivers window switch sending an errant message causing the vehicle to enter manual fob learn mode.
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
17-NA-2162024-04-05. Service bulletin. This service bulletin provides repair information to correct a customer concern of the convertible top back glass separating from top cover material.
PIT5401E2024-04-01. Service bulletin. Radio Inoperative with No Communication and DTC U0184
23-NA-1032024-03-29. Service bulletin. This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).
24-NA-0542024-03-20. Service bulletin. This service bulletin provides information on No Heated Seats or Heated Steering Wheel During Remote Start.
11-00-89-005X2024-03-19. Service bulletin. This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).
07-00-89-037S2024-03-19. Service bulletin. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.