Service bulletin NTB17-109

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10123355
Published by NHTSA	2017-11-14
Manufacturer's number	NTB17-109
Manufacturer's date	2017-10-06
NHTSA component	SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

NHTSA's summary

2016 - 2017 TITAN AND TITAN XD; CLIMATE CONTROLLED HEATED AND COOLED SEATS POOR OR NO OPERATION This bulletin applies to Titan and Titan XD vehicles equipped with climate controlled seats. IF YOU CONFIRM The Climate Controlled (Heated and Cooled) seats do not heat or cool well, or do not work at all. NOTE: This issue, if it should occur, may occur on only the driver seat, or only the front passenger seat, or both front seats. ACTION Refer to the Repair Overview flow chart on page 2.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
NISSAN TITAN	2017
NISSAN TITAN XD	2016 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
NTB19-071C	2023-04-10. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB19-004a	2019-12-06. Service bulletin. 2015-2019 MURANO AND 2016-2019 TITAN; CLIMATE CONTROLLED SEAT INOPERATIVE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB19-005	2019-02-19. Service bulletin. 2016-2018 TITAN/TITAN XD; VISIBLE VIBRATION IN FRONT PASSENGER SEAT AT 60-80 MPH WHEN UNOCCUPIED IF YOU CONFIRM The front passenger seat has a visible vibration/movement that only occurs at speeds between 60 mph and 80 mph And Vibration/movement can be reproduced while driving on smooth roads (vibration/movement not caused by road surface) And All tires are in balance and road force vibration is within specifications (see NTB11-062). ACTION Replace the front passenger seatback assembly and front passenger headrest. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
NTB19-004	2019-02-19. Service bulletin. 2015-2019 MURANO AND 2016-2019 TITAN; CLIMATE CONTROLLED SEAT INOPERATIVE IF YOU CONFIRM The driver or passenger side climate controlled seat: - Heating and cooling features do not operate And - The harness connector or control unit of the climate controlled seat appears as shown in Figure 3 or Figure 5. ACTION Perform the following to the affected seat: A. Replace the climate controlled seat control unit. B. Drill a hole for the new harness clip. C. Replace the harness connector of the climate controlled seat control unit. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
NTB17-109a	2018-03-26. Service bulletin. 2016 - 2018 TITAN AND TITAN XD; CLIMATE CONTROLLED HEATED AND COOLED SEATS POOR OR NO OPERATION This bulletin applies only to vehicles equipped with climate controlled seats. This bulletin has been amended. The APPLIED VEHICLES section and pages 17 and 18 have changed. No other changes have been made. Please discard previous versions of this bulletin.
UPDATE 2 - PC469	2017-02-14. Service bulletin. "CENTER SEAT QUALITY ASSURANCE HOLD THE ANNOUNCEMENT FROM AUGUST 1ST, 2016 HAS BEEN REVISED TO INCLUDE: - REPAIR, PARTS, AND CLAIMS INFORMATION FOR THE PREVIOUSLY ANNOUNCED QUALITY HOLD"
UPDATE 1 - PC469	2017-02-09. Service bulletin. "CENTER SEAT QUALITY ASSURANCE HOLD THE ANNOUNCEMENT FROM JULY 14TH, 2016 HAS BEEN REVISED TO INCLUDE: - INFORMATION ON ACTION NECESSARY FOR THE PREVIOUSLY ANNOUNCED QUALITY HOLD *** DETAILED INFORMATION * AS PER OUR PREVIOUS ANNOUNCEMENT, NISSAN PLACED A TEMPORARY QUALITY ASSURANCE (QA) HOLD ON APPROXIMATELY 23 MY 2016 TITAN VEHICLES ON JULY 14, 2016 TO ENSURE VEHICLES DELIVERED TO OUR CUSTOMERS MEET OUR EXACTING STANDARDS AND CUSTOMER EXPECTATIONS. THIS TEMPORARY HOLD REMAINS IN EFFECT. NISSAN HAS CONCLUDED THE AFFECTED VEHICLES WILL REQUIRE THE FRONT CENTER SEAT ASSEMBLY TO BE REPLACED AS THE CENTER SEAT RISER DOES NOT MEET NISSAN DESIGN STANDARDS. * WHAT DEALERS SHOULD DO *** 1. VERIFY IF VEHICLES CURRENTLY IN DEALER INVENTORY ARE AFFECTED BY THIS QA HOLD USING SERVICE COMM I.D. PC469 NOTE: DEALERS SHOULD CONTINUE TO CHECK NEW ARRIVING INVENTORY FOR QA HOLD APPLICABILITY. 2. PLEASE DO NOT SELL OR TRADE ANY AFFECTED VEHICLES IN DEALER INVENTORY. 3. NO FURTHER ACTION IS NECESSARY AT THIS TIME. NISSAN WILL COMMUNICATE INSTRUCTIONS AND CLAIMS INFORMATION WHEN PARTS SHIPMENTS BEGIN TO AFFECTED DEALERS."