Service bulletin 9003220
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10121846 |
| Published by NHTSA | 2017-11-03 |
| Manufacturer's number | 9003220 |
| Manufacturer's date | 2016-11-30 |
| NHTSA component | ELECTRICAL SYSTEM:SOFTWARE |
NHTSA's summary
RES / RHA / REB Radios That Supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) are the systems responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Software
| CHRYSLER 200 | 2010 |
|---|---|
| CHRYSLER 200 | 2011, 2012, 2013, 2014, 2015, 2016 |
| CHRYSLER 200 CONVERTIBLE | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER 300 | 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
| CHRYSLER 300 AWD | 2009, 2010 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER 300C | 2009, 2010, 2011 |
| CHRYSLER 300C | 2012, 2013, 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER 300S | 2009, 2010 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER ASPEN | 2009 |
| CHRYSLER ASPEN 4X2 | 2009 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER ASPEN 4X4 | 2009 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER ASPEN HYBRID | 2009 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER GRAND VOYAGER | 2009 to 2010 |
| CHRYSLER GRAND VOYAGER | 2015 to 2016 |
| CHRYSLER PACIFICA | 2016 |
| CHRYSLER PACIFICA | 2017 |
| CHRYSLER PACIFICA PLUG-IN HYBRID | 2017 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER PT CRUISER | 2009, 2010 |
| CHRYSLER SEBRING | 2009, 2010 |
| CHRYSLER SEBRING | 2011 to 2013 |
| CHRYSLER SEBRING AWD | 2009 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER SEBRING CONV | 2009, 2010 (the catalog's model; the bulletin names a series or trim of it) |
| CHRYSLER SRT8 | 2009 to 2010 |
| CHRYSLER TOWN AND COUNTRY | 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 18V332000 | 2018-05-17. ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING |
|---|---|
| 18V049000 | 2018-01-11. ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| S2325000007 | 2024-01-08. Service bulletin. MIL/check engine lamp comes on after performing U90 recall PCM software update. |
|---|---|
| 0813523 | 2023-07-31. Service bulletin. UCQ UAQ UAS Radio Enhancements Software Updated to 16.2 Customers may experience one or more of the following: ? Vehicle has lost connectivity after radio swap or battery disconnect. This bulletin involves inspecting and if required, updating the radio to software: 16.12. |
| 08-130-21 | 2022-08-22. Service bulletin. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0AA1-00 - Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. P0C78-00 - Hybrid/EV Battery System Precharge Time Too Long. P0B3C-00 - Hybrid/EV Battery Voltage Sense 1 Circuit Performance. P0B41-00 - Hybrid/EV Battery Voltage Sense 2 Circuit Performance. P0B46-00 - Hybrid/EV Battery Voltage Sense 3 Circuit Performance. P0B4B-00 - Hybrid/EV Battery Voltage Sense 4 Circuit Performance. P0B50-00 - Hybrid/EV Battery Voltage Sense 5 Circuit Performance. P0B55-00 - Hybrid/EV Battery Voltage Sense 6 Circuit Performance. P1A16-00 - Hybrid/EV Wakeup Control 3 Output Circuit/Open. P1D7B-00 - Hybrid/EV Wakeup Control 3 Output Circuit Short to Battery. P1D7C-00 - Hybrid/EV Wakeup Control 3 Output Circuit Short to Ground. P1A29 - Cell Supervisory Circuit A Failure. P1A2A - Cell Supervisory Circuit B Failure. P1D3E - Internal Control Module Shut Off Test Error. U0594 - Implausible Data Received from HCP. P2BE5 - Hybrid/EV Battery Pack Current Sensor "C" Circuit Performance. B12B0-85 - Charge Temperature Indicator-Signal Above Allowable Range. Customer may also experience one or more of the following: Premature oil change message displayed on the cluster and vehicle may be running in fuel/oil refresh mode. Scheduled charging not functioning properly because the battery pack did not wake up while plugged in. |
| 18-088-16 | 2022-08-15. Service bulletin. Flash: Powertrain Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination or a less than desired powertrain response when operating their vehicles in high ambient temperatures. Upon further investigation the technician may find one or more of the following DTCs have been set: · **P0335 - Crankshaft Position Sensor Circuit. · P2610 - PCM Internal Engine Off Timer Performance. · P0456 - EVAP System Small Leak (Sales Code ERB).** · U0140 - Lost Communication With Body Control Module - (BCM) (VF, LD, LX vehicles only). · P0606 - Internal Control Processor. |
| 21-012-12 REV. B | 2022-07-25. Service bulletin. Flash: Transmission Shift Quality Improvements This bulletin involves flash reprogramming the Powertrain Control Module (PCM) with new software.There may be two software packages to choose from. Both software updates will fix all symptoms/conditions listed. Refer to Service Bulletin 21-008-12 for details about the software choices. Some customers may notice any of the following: Harsh 1-3 upshift while operating in Economy (ECO) mode. Harsh 2-3 upshift while operating in normal mode.For 2012 model year, the harsh 1-3 upshift in Economy Mode and the harsh 2-3 upshift in Normal Mode was corrected in the revised software enhancements that were released in Service Bulletin 21-008-12 dated March 23, 2012. 1-2 upshift clunk following a throttle back out (2012 - 2013 model year only).In addition to correcting the previous Symptom/Conditions, the following enhancements have been made to improve the shift quality of the 62TE transmission: Shift schedule changes for the 1-2, 3-4, 4-5, and 5-6 upshifts and the 6-4P, 6-5, and 5-4 downshifts. Fifth gear torque converter lock-up/unlock improvements. |
| 08-053-12 | 2022-07-25. Service bulletin. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements. |
| 08-032-12 REV. A | 2022-07-25. Service bulletin. Flash: No Audio From The Radio Caused By The Amplifier Not Communicating This bulletin involves re-flashing the Amplifier with updated software. The customer may indicate that there is no audio and/or radio is muted. This condition may be caused by the amplifier not communicating on the bus.Flashing the amplifier will correct this condition. |
| 08-007-17 REV. H | 2022-07-25. Service bulletin. UAS, UCQ, UDQ, UJQ and UAQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following: Excessive weather alerts. Vehicle Finder feature on Sirius® Guardian inoperable. Radio freezes and resets after start-up. Navigation will not load when selected on the radio screen. Heated seats will not turn on from controls screen (Sales Code UAQ). Arabic translation issues (Sales Code UAQ). Rear view camera does not display on the screen (unless the screen is bluewhich indicates a poor camera connection). Applications not launching from the app screen. USB port will not play music from a USB flash drive. Inaccurate location of the vehicle on the navigation map. Paired phones will not connect via Bluetooth®. Radio screen will not dim with the thumb wheel when adjusting the cluster brightness. Map screen does not return after rear view camera clears. Performance Control&Performance Page app not performing as expected. Bluetooth® phone call audio too low (requires volume levels above 30 to be audible). Song information on radio screen doesn?t match the song playing. Navigation GPS says not available. Surround sound state not shown correctly. Responding to the Favorites notification does not go to that song. Compass not showing up. No sound or navigation when the radio is in customer mode. No SXM (Sirius XM) audio for channels 301 and above. When making an SOS call the display shows the vehicle phone has no serviceduring a good signal strength (U.S. Market Only). Head unit displays ?Connected Services Not Active? aftersuccessful enrollment (U.S. Market Only). In Vehicle Help (IVH) issue on app (U.S. Market Only). Assist calls not getting connected (U.S. Market Only). Customers may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technicianmay find that the following Diagnostic Trouble Code (DTC) has been set:B1560-13 - Cellular Antenna |
| 18-069-15 | 2022-07-25. Service bulletin. Flash: 3.6L Powertrain Diagnostic and System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience the following symptom or conditions or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code: ? Garage shift engagements into D may be harsh at times after shutdowns of 10-30 minute duration. ? Harsh upshifts generated by backing out of the accelerator pedal. ? Harsh shifts can be felt after acceleration/deceleration driving maneuvers from a stop. ? P0606 - Internal Control Processor. ? Accuracy improvements for the Automatic Oil Change Indicator (AOCI) system. |
| 08-013-13 REV. A | 2022-07-18. Service bulletin. This bulletin involves reconfiguring the vheicle display the passive entry Enable/Disable feature on the menu screen. |