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Service bulletin V911411 2038669

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10121611
Published by NHTSA2017-10-31
Manufacturer's numberV911411 2038669
Manufacturer's date2014-10-13
NHTSA componentEQUIPMENT:ELECTRICAL

NHTSA's summary

Technical Bulletin (Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages): This document informs how to service potiential Interruptions and Outages. When beginning diagnosis for customer concerns related to functionality of the Car-Net system, it is important to understand that the symptom(s) may not be related to any problem with the vehicle itself. If there are any problems with the AT&T 3G service and/or a service interruption or outage with the Verizon Telematics system, one or more Car-Net functions may be inoperative.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
VOLKSWAGEN BEETLE2014, 2015
VOLKSWAGEN BEETLE CONVERTIBLE2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
VOLKSWAGEN CC2014, 2015
VOLKSWAGEN EOS2014, 2015
VOLKSWAGEN GOLF2015
VOLKSWAGEN GOLF R2015 (the catalog's model; the bulletin names a series or trim of it)
VOLKSWAGEN GOLF SPORTWAGEN2015
VOLKSWAGEN GTI2015
VOLKSWAGEN JETTA2014, 2015
VOLKSWAGEN PASSAT2014, 2015
VOLKSWAGEN TIGUAN2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
15V3110002015-05-26. EQUIPMENT:OTHER:LABELS
20140682014-03-05. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
VWP13112024-04-22. Service bulletin. Model Year 2014 Prepaid PDI Time Units
VWM14022024-04-22. Service bulletin. This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
VWM14012024-04-22. Service bulletin. Volkswagen Care Scheduled Maintenance Interval Time or Mileage Guidelines
9114102024-04-15. Service bulletin. Infotainment Worksheet (U.S. Only)
9114082024-04-15. Service bulletin. Stationary Vehicle Displayed While in Motion (Premium 8 Radio)
9114052024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9114042024-04-15. Service bulletin. Infotainment Worksheet (U.S. Only)
9114012024-04-15. Service bulletin. UMI Software Update for Various Bluetooth® Concerns
9113232024-04-15. Service bulletin. Infotainment Worksheet (U.S. Only)
TT9714022024-04-08. Service bulletin. Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)