Service bulletin 15-211-17R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10117537
Published by NHTSA	2017-09-14
Manufacturer's number	15-211-17R
Manufacturer's date	2017-06-15
NHTSA component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 audio and Navigation head units utilized in the new 2017MY Impreza. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely before proceeding.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
SUBARU IMPREZA	2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
21V264000	2021-04-15. ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; ELECTRICAL SYSTEM:IGNITION; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
19V743000	2019-10-18. ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:IGNITION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
15-291-22	2022-03-04. Service bulletin. Going forward when a customer’s vehicle is equipped with a DCM that does not have Software version ID DCM_06.00.17_20190816 installed and they wish to subscribe to Starlink Telematics Service, the DCM must be replaced.
Subaru Starlink	2020-10-05. Service bulletin. Update for STARLINK Multimedia Software and Navigation Maps.
WUA-86R	2020-06-02. Service bulletin. In the interest of customer satisfation, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman Kardon head unit on certain vehicles with the latest version of software.
11-200-20R	2020-06-02. Service bulletin. This bulletin announces the availability of reprogramming files to optimize the Engine Control Module (ECM) for hard starting in sub-freezing temperatures, DTC P0400, and surging in high altitudes.
15-211-17R	2019-03-11. Service bulletin. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
WUA-86R	2019-03-11. Service bulletin. In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman Kardon head unit on certain vehicles with the latest version of software.
15-211-17R	2018-12-10. Service bulletin. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.
15-199-16R	2018-12-10. Service bulletin. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display.
15-220-18R	2018-12-10. Service bulletin. This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
WTN-74R	2018-12-10. Service bulletin. The rear view camera image may not display properly. More specifically, due to a software problem within the infotainment unit. The remedy procedure will be to reprogram the infotainment unit with a software update. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.