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Service bulletin PIP4964B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10112960
Published by NHTSA2017-08-15
Manufacturer's numberPIP4964B
Manufacturer's date2013-04-09
NHTSA componentENGINE AND ENGINE COOLING:EXHAUST SYSTEM; FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM; FUEL SYSTEM, GASOLINE

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Code P2097 or P2099. Technician will need to perform an injector balance or Active Fuel Injector Tester prior to going further. Technician will also need to check for a small leak in the exhaust if published Service Information diagnostics does not lead to a resolution.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Engine, Exhaust and emissions, Fuel system, Fuel injection

Trouble codes named

P2097, P2099

Vehicles listed
BUICK ENCLAVE2009, 2010, 2011, 2012, 2013
BUICK LACROSSE2010, 2011, 2012, 2013
CADILLAC CTS2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC STS2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET CAMARO2010, 2011, 2012, 2013
CHEVROLET EQUINOX2008, 2009, 2010, 2011, 2012, 2013
CHEVROLET TRAVERSE2009, 2010, 2011, 2012, 2013
GMC ACADIA2009, 2010, 2011, 2012, 2013
GMC TERRAIN2010, 2011, 2012, 2013
PONTIAC G82008, 2009
PONTIAC TORRENT2008, 2009
SATURN OUTLOOK2009, 2010

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
04-06-04-051F2022-04-05. Service bulletin. This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
16NA3832020-06-22. Service bulletin. This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
16NA3832020-03-02. Service bulletin. This informational bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
07-06-04-025J2018-06-11. Service bulletin. This informational bulletin was created to inform the technician of cold start ticking noises in the engine compartment may be caused by the fuel pump and/or the fuel injectors and no
PI12962018-05-29. Service bulletin. This preliminary bulletin provides additional diagnoses for engine misfires, popping noise after cylinder head or fuel rail repair.
07-06-04-025J2018-05-29. Service bulletin. This informational bulletin was created to inform the technician of cold start ticking noises in the engine compartment may be caused by the fuel pump and/or the fuel injectors and no
07-06-04-025I2018-05-21. Service bulletin. This informational bulletin was provides information for the technician of cold start ticking noises in the engine compartment and may be caused by the fuel pump and/or the fuel injectors and no repairs are needed for a normal condition.
16-NA-3832018-05-21. Service bulletin. This informational bulletin advises of a new fuel injection kit used for decarbonizing the intake valves, and explains how toptier fuels should be used to reduce carbon build up.
04-06-04-051E2018-05-21. Service bulletin. This informational bulletin provides information for maintenance cleaning of the fuel injectors.
04-06-04-051D2018-05-21. Service bulletin. This informational bulletin provides information for maintenance cleaning of the fuel injectors.