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Service bulletin PIP5003C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10112877
Published by NHTSA2017-08-15
Manufacturer's numberPIP5003C
Manufacturer's date2013-02-22
NHTSA componentENGINE AND ENGINE COOLING

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that have a service four wheel drive message displayed in the driver?s information center. Technician may find Diagnostic Trouble Code C0387. Technician should follow published Service Information diagnostics for the Diagnostic Trouble Code if it is a current code. Technician will need to attempt to duplicate the concern if the Diagnostic Trouble Code is set history. If the customer experiences repeat occurrences of this condition and a root cause cannot be determined, it is probable that the transfer case encoder motor is not responding quickly enough and should be replaced.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Engine

Trouble codes named

C0387

Vehicles listed
CADILLAC ESCALADE2010, 2011, 2012, 2013
CADILLAC ESCALADE ESV2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE2010, 2011, 2012, 2013
CHEVROLET SILVERADO 15002010, 2011 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SUBURBAN2010, 2011, 2012, 2013
CHEVROLET TAHOE2010, 2011, 2012, 2013
GMC SIERRA 25002010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON2010, 2011, 2012, 2013
GMC YUKON DENALI2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2010, 2011
GMC YUKON XL2012, 2013 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
16V8680002016-12-02. ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
00-06-01-026R2025-12-03. Service bulletin. This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
23-NA-1532025-10-25. Service bulletin. The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
25-NA-0522025-04-28. Service bulletin. This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
25-NA-0522025-04-10. Service bulletin. This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
22-NA-0742025-02-12. Service bulletin. This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
21-NA-0432025-02-12. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
09-06-04-026Z2025-01-23. Service bulletin. This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
03-06-01-023I2025-01-17. Service bulletin. This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
21-NA-0432024-12-10. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
04-06-01-029K2024-12-04. Service bulletin. This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.