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Service bulletin PIC4801E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10112608
Published by NHTSA2017-08-15
Manufacturer's numberPIC4801E
Manufacturer's date2012-11-28
NHTSA componentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL

NHTSA's summary

This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicles that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BUICK ENCLAVE2008, 2009, 2010, 2011, 2012
BUICK LACROSSE2006, 2007, 2008, 2009, 2010, 2011, 2012
BUICK LESABRE2006
BUICK LUCERNE2006, 2007, 2008, 2009, 2010, 2011
BUICK LUCERNE2012
BUICK RAINIER2006, 2007
BUICK REGAL2011, 2012
BUICK RENDEZVOUS2006, 2007
BUICK TERRAZA2006, 2007
BUICK TERRAZA2008
BUICK VERANO2012
CADILLAC CTS2006, 2007, 2008, 2009, 2010, 2011, 2012
CADILLAC DTS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC ESCALADE2006, 2007, 2008, 2009, 2010, 2011, 2012
CADILLAC ESCALADE ESV2006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2006, 2007, 2008, 2009, 2010, 2011, 2012
CADILLAC STS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC STS2012
CADILLAC XLR2006, 2007, 2008, 2009
CHEVROLET AVALANCHE2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET AVALANCHE 15002006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 25002006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2006
CHEVROLET AVEO2009, 2010, 2011, 2012
CHEVROLET C SERIES C6 65002006
CHEVROLET C SERIES C7 75002006
CHEVROLET CAMARO2010, 2011, 2012
CHEVROLET CAPRICE2011 to 2012
CHEVROLET CAPTIVA2008
CHEVROLET CAPTIVA2011 to 2012
CHEVROLET CAPTIVA SPORT2009
CHEVROLET CAPTIVA SPORT2010, 2011
CHEVROLET COBALT2006, 2007, 2008, 2009, 2010
CHEVROLET COLORADO2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET CORVETTE2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET CRUZE2011, 2012
CHEVROLET EQUINOX2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET EXPRESS2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET HHR2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET IMPALA2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET KODIAK2006 to 2009
CHEVROLET MALIBU2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET MONTE CARLO2006, 2007
CHEVROLET ORLANDO2012
CHEVROLET SILVERADO 15002006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO CLASSIC2007 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2012
CHEVROLET SSR2006
CHEVROLET SUBURBAN2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET T SERIES2007, 2008
CHEVROLET T SERIES2010
CHEVROLET T-SERIES2006
CHEVROLET TAHOE2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET TRAILBLAZER2006, 2007, 2008, 2009
CHEVROLET TRAVERSE2009, 2010, 2011, 2012
CHEVROLET UPLANDER2006, 2007, 2008, 2009
CHEVROLET VOLT2011, 2012
CHEVROLET W-SERIES2006 to 2010
GMC ACADIA2007, 2008, 2009, 2010, 2011, 2012
GMC CANYON2006, 2007, 2008, 2009, 2010, 2011, 2012
GMC ENVOY2006, 2007, 2008, 2009
GMC ENVOY XL2006 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA2006, 2007, 2008, 2009, 2010, 2011, 2012
GMC SIERRA 15002006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 35002006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC T SERIES2006, 2007, 2008, 2009
GMC T SERIES2010
GMC TERRAIN2010, 2011, 2012
GMC TOPKICK2006 to 2010
GMC W-SERIES2006 to 2010
GMC YUKON2006, 2007, 2008, 2009, 2010, 2011, 2012
GMC YUKON DENALI2006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2006, 2007, 2008, 2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2006, 2007, 2008, 2009, 2010, 2011
GMC YUKON XL2012 (the catalog's model; the bulletin names a series or trim of it)
HUMMER H22006, 2007, 2008, 2009, 2010
HUMMER H32006, 2007, 2008, 2009, 2010
ISUZU ASCENDER2006, 2007, 2008
ISUZU ASCENDER2009
ISUZU H-SERIES2006, 2007
ISUZU I-2902010
ISUZU I-3502006
ISUZU N-SERIES2006 to 2009
PONTIAC G32008, 2009, 2010
PONTIAC G32011
PONTIAC G52007, 2008, 2009, 2010
PONTIAC G62006, 2007, 2008, 2009, 2010
PONTIAC G82008, 2009, 2010
PONTIAC GRAND PRIX2006, 2007, 2008
PONTIAC GTO2006
PONTIAC MONTANA2006 to 2009
PONTIAC PURSUIT2006
PONTIAC PURSUIT2007 to 2009
PONTIAC SOLSTICE2006, 2007, 2008, 2009, 2010
PONTIAC TORRENT2006, 2007, 2008, 2009
PONTIAC VIBE2006, 2007, 2008, 2009, 2010
SAAB 9-52010
SAAB 9-7X2006, 2007, 2008, 2009
SATURN ASTRA2008, 2009
SATURN AURA2007, 2008, 2009, 2010
SATURN ION2006, 2007
SATURN OUTLOOK2007, 2008, 2009, 2010
SATURN RELAY2006, 2007
SATURN RELAY2008
SATURN SKY2007, 2008, 2009, 2010
SATURN VUE2006, 2007, 2008, 2009, 2010

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20182122018-04-27. Accessories
18V2670002018-04-26. EQUIPMENT
14V7060002014-11-05. EQUIPMENT ADAPTIVE/MOBILITY
12V1690002012-04-17. EQUIPMENT ADAPTIVE/MOBILITY
10V2710002010-06-15. EQUIPMENT ADAPTIVE/MOBILITY
20101892010-06-07. Accessories
10V2050002010-05-13. EQUIPMENT ADAPTIVE/MOBILITY
20101402010-04-29. Accessories
09V4560002009-11-19. EQUIPMENT:APPLIANCE:AIR CONDITIONER
09V3250002009-08-03. EQUIPMENT ADAPTIVE/MOBILITY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PI0572B2024-05-06. Service bulletin. Information on COAX Repair Kit Availability.
PI0488C2024-05-06. Service bulletin. Diagnostic Information for Transmission.
PI0476A2024-05-06. Service bulletin. Revised Installation Instructions for Accessory Windbreak.
PI0408A2024-05-06. Service bulletin. Information on Tire Rotation Recommendations.
PI0718B2024-04-29. Service bulletin. Audio System Speaker Rattle, Buzz Noise, Poor Sound
PI0693C2024-04-29. Service bulletin. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL.
PI0689B2024-04-29. Service bulletin. Tool or Utility Box Sagging, Mis-aligned.
PI0688F2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688E2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688D2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.