Service bulletin ITB17-015

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10109233
Published by NHTSA	2017-08-01
Manufacturer's number	ITB17-015
Manufacturer's date	2017-04-10
NHTSA component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
INFINITI EX35	2010, 2011, 2012, 2013
INFINITI EX37	2010 to 2013
INFINITI FX35	2010
INFINITI FX35	2011
INFINITI FX35	2012
INFINITI FX35	2013
INFINITI FX37	2010 to 2012
INFINITI FX37	2013
INFINITI FX50	2010, 2011, 2012, 2013
INFINITI G37	2010, 2011, 2012, 2013
INFINITI JX35	2013
INFINITI M35 HYBRID	2013 (the catalog's model; the bulletin names a series or trim of it)
INFINITI M37	2011, 2012, 2013
INFINITI M56	2011, 2012, 2013
INFINITI Q40	2015
INFINITI Q50	2014, 2015
INFINITI Q50 HYBRID	2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q60	2014, 2015
INFINITI Q70	2014, 2015, 2016, 2017
INFINITI Q70 HYBRID	2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX50	2014, 2015, 2016, 2017
INFINITI QX56	2011, 2012, 2013
INFINITI QX60	2014, 2015
INFINITI QX60 HYBRID	2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX70	2014, 2015, 2016, 2017
INFINITI QX80	2014, 2015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V138000	2014-03-25. AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
13V445000	2013-10-17. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB19-024B	2022-05-20. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB14026	2021-05-10. Service bulletin. IF YOU CONFIRM When initially applying the brakes: * The brakes are too sensitive and may unexpectedly grab with a lower than normal pedal pressure. AND * Only occurs at ambient temperatures below 40°F (4°C). NOTE: This Service Procedure will not change or affect any braking sensitivity above 40°F (4°C). ACTION 1. Bleed the brake hydraulic system. 2. Reprogram the Brake Controller. 3. Erase all DTCs present. Please see this bulletin for further details.
PC284	2021-05-10. Service bulletin. Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013-14 JX35/QX60 vehicles that are currently in retailer inventory.
ITB20-005	2020-03-06. Service bulletin. 2016-2019 QX80; MIL ON WITH DTC P0174 IF YOU CONFIRM The MIL is ON and only DTC P0174 (FUEL SYS LEAN B2) is stored in the ECM. ACTION 1. Confirm the current ECM part number. 2. Reprogram the ECM, if applicable.
PC501	2018-06-04. Service bulletin. CVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin The announcement from December 7, 2016 has been revised to include: - The campaign repair has been revised to be software update only - Retailers must submit any open campaign claims for diagnosis or repair for CVT concerns no later than April 20, 2018 in order to have covered by this service campaign. After this date, all claims for diagnosis or repair related to CVT concerns on vehicles affected by PC501 will be administered under the Warranty Extension if still applicable
ITB12-011k	2018-05-14. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
IPSB15-286a	2018-05-14. Service bulletin. DBS Enhancement ? Checking Inventory for Open Campaigns UPDATE February 26, 2018 Please discard earlier versions of this bulletin The announcement from December 21, 2015 has been revised to include: 1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer inventory 2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery
ITB12-011j	2018-02-21. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
ITB17-052	2017-11-14. Service bulletin. 2016 QX80; FAN COUPLING TICK / KNOCK NOISE IN TEMPERATURES 32°F (0°C) OR BELOW IF YOU CONFIRM A knocking or ticking noise is coming from the engine fan coupling when the vehicle is operated at or below 32°F (0°C). ACTION 1. Confirm this bulletin applies. 2. Check and compare your Current ECM Part Number to Table A on page 4. 3. If the part number does not match one in Table A, this bulletin does not apply. Go back to ASIST for further diagnostic and repair information. 4. If this bulletin applies, reprogram the ECM.
ITB17-030	2017-08-01. Service bulletin. 2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT SERVICE INFORMATION The information in this bulletin is provided for customers who have concerns with their vehicle's Occupant Classification System (OCS) operation after all campaigns have been completed. Follow the steps in this bulletin to determine if this OCS retrofit procedure is applicable to the vehicle you are working on.