Service bulletin A16-071

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10108758
Published by NHTSA	2017-07-31
Manufacturer's number	A16-071
Manufacturer's date	2017-05-23
NHTSA component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

NHTSA's summary

Service bulletin - One or more window glass moves slowly while opening or closing. Additionally, if a window does move slowly, it is possible for the vehicle to unlearn the auto up/down feature on the driver's or front passenger's window. There is too much friction caused by the glass run channel.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors, Power windows

Vehicles listed
HONDA PILOT	2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ATI&03212024904	2024-03-26. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passenger’s power window inop from either the driver’s window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&02292024902	2024-03-04. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passenger’s power window inop from either the driver’s window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&02202024901	2024-03-04. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the passenger’s power window inop from driver’s master window switch. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS05312017904	2017-07-31. Service bulletin. Dealer message - American Honda (AHM) is investigating certain 2016-2017 Pilots & 2017 Ridgeline with a customer complaint of the front driver's and/or the passenger's window slow to open/close. To fully understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
APaS05182017901	2017-07-31. Service bulletin. Dealer message - American Honda (AHM) is investigating certain 2016-2017 Pilots & 2017 Ridgeline with a customer complaint of the front driver's and/or the passenger's window slow to open/close. To fully understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
APAS04242017901	2017-06-30. Service bulletin. DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2016-2017 PILOTS & 2017 RIDGELINE WITH A CUSTOMER COMPLAINT OF THE FRONT DRIVER’S AND/OR THE PASSENGER’S WINDOW SLOW TO OPEN/CLOSE. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC INFORMATION FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
AER17040A	2017-06-30. Service bulletin. ENGINEERING REQUEST FOR INVESTIGATION - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2016-2017 PILOTS & 2017 RIDGELINE WITH A CUSTOMER COMPLAINT OF THE FRONT DRIVER’S AND/OR THE PASSENGER’S WINDOW SLOW TO OPEN/CLOSE. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC INFORMATION FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
APAS04042017901	2017-05-11. Service bulletin. DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2016-2017 PILOTS & 2017 RIDGELINE WITH A CUSTOMER COMPLAINT OF THE FRONT DRIVER’S AND/OR THE PASSENGER’S WINDOW SLOW TO OPEN/CLOSE. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC INFORMATION FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
A16071	2016-12-13. Service bulletin. SERVICE BULLETIN - ONE OR MORE WINDOW GLASS MOVES SLOWLY WHILE OPENING OR CLOSING. ADDITIONALLY, IF A WINDOW DOES MOVE SLOWLY, IT IS POSSIBLE FOR THE VEHICLE TO UNLEARN THE AUTO UP/DOWN FEATURE ON THE DRIVER’S OR FRONT PASSENGER’S WINDOW. THIS CONDITION RESULTS FROM TOO MUCH FRICTION CAUSED BY THE GLASS RUN CHANNEL.