WenmarOpen by Wenmar Pro

Service bulletin A15-002 - 8-21-1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10107082
Published by NHTSA2017-06-20
Manufacturer's numberA15-002 - 8-21-1
Manufacturer's date2015-08-21
NHTSA componentEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

"SERVICE BULLETIN - THE VEHICLE MAY HAVE ONE OR MORE OF THE FOLLOWING SOFTWARE BUGS: • WHEN IN XM MODE, THE AUDIO UNIT TURNS OFF AFTER MAKING AN HFL CALL. • THERE IS NO SOUND OR THERE IS STATIC IN THE REAR HEADPHONES (BOTH WIRED AND WIRELESS). • WHEN IN XM MODE, THE XM RADIO INFORMATION ON THE CENTER DISPLAY DOES NOT MATCH THE TOUCH SCREEN. • THE INFO/SETTING SCREEN FLASHES AFTER USING LANEWATCH. • THE HFL DELETES SAVED SPEED DIAL INFORMATION AND VOICE TAGS. • THE AUDIO-NAVIGATION SYSTEM REBOOTS WHEN A CUSTOMER’S CD IS INSERTED. • THE HFL SYSTEM REBOOTS WHEN TRYING TO PLACE A CALL USING A NAME THAT CONTAINS A NON-ALPHANUMERIC CHARACTER. • THE REVERSE CAMERA IMAGE STAYS ON AFTER SHIFTING OUT OF REVERSE. • IMID GOES BLANK WHILE PARALLEL PARKING."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
HONDA ACCORD2013, 2014
HONDA ACCORD HYBRID2014 (the catalog's model; the bulletin names a series or trim of it)
HONDA ACCORD PLUG-IN HYBRID2014 (the catalog's model; the bulletin names a series or trim of it)
HONDA CROSSTOUR2013, 2014
HONDA ODYSSEY2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
DLR-02-26-20162021-05-19. Service bulletin. Today, February 26, 2016, American Honda Motor Co., Inc. is announcing a Product Update for certain Accord, Civic, CR-Z, Fit, and Insight model years 2014-2016 vehicles for sale in the state of Hawaii to amend Monroney labels that were printed without bumper impact information. Basic Problem American Honda had a computer programming issue; an obsolete program name causing printing of no bumper impact information on the Monroney label for the state of Hawaii.
SB-16-003 030492021-05-14. Service bulletin. BACKGROUND There is a software problem within the audio-navigation unit that may cause the display screen, including any video images, to go blank and the unit to stop working.
Service Bulletin2018-07-16. Service bulletin. Service bulletin - This bulletin describes the procedure to update the software in programmable HandsFreeLink (HFL) control units.
Service Bulletin2018-02-26. Service bulletin. Service bulletin - A surge, hesitation, or judder may be felt as the vehicle accelerates from a stop. The symptoms are more noticeable before the vehicle is fully warmed up. The continuously variable transmission (CVT) needs hardware and software updates.
Service Bulletin2017-07-31. Service bulletin. Service bulletin - There is a hard downshift or clunk around 6 - 13 mph, often experienced when slowing down and accelerating at slow speeds or from a rolling stop. Under certain conditions, the PCM A/T software settings may cause the issue.
Service Bulletin2017-07-31. Service bulletin. Service bulletin - There is a hard downshift or clunk around 6-13 mph, often experienced when slowing down and accelerating at slow speeds or from a rolling stop. Under certain conditions, the PCM A/T software settings may cause the issue.
A15-0552017-07-28. Service bulletin. Service bulletin - When a failure is detected, the EPS control unit goes into back-up mode. The new software provides partial assist during back-up mode.
ATS1702052017-06-28. Service bulletin. TECHLINE SUMMARY ARTICLE - ALTHOUGH SIMILAR, THE HONDALINK AND HONDALINK EV APPS AVAILABLE FOR DOWNLOAD ON THE APPLE APPS STORE AND GOOGLE PLAY ARE NOT THE SAME. FURTHERMORE, EACH APP APPLIES TO SPECIFIC MODELS.
PU - A15-0552017-06-20. Service bulletin. SERVICE BULLETIN - WHEN A FAILURE IS DETECTED, THE EPS CONTROL UNIT GOES INTO BACK-UP MODE. THE NEW SOFTWARE PROVIDES PARTIAL ASSIST DURING BACK-UP MODE.
PU - A13-0242017-06-20. Service bulletin. SERVICE BULLETIN - THERE ARE SEVERAL KNOWN AUDIO AND NAVIGATION SYSTEM SOFTWARE BUGS THAT ARE REPAIRED BY UPDATING THE SOFTWARE IN THE AUDIO OR THE AUDIO-NAVIGATION UNIT.