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Service bulletin SSM72812

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10106282
Published by NHTSA2017-06-13
Manufacturer's numberSSM72812
Manufacturer's date2016-06-15
NHTSA componentELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; STRUCTURE:BODY:TAILGATE

NHTSA's summary

ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE ‘INPUT THE PIN CODE”. IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Electrical system, Software

Vehicles listed
LAND ROVER RANGE ROVER EVOQUE2012, 2013, 2014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM702582022-01-18. Service bulletin. Software Update.
SSM65257B2022-01-18. Service bulletin. Touch screen inoperative after USB software download failure - Recovery Advice. Diakgnostic Software Hardware.
SSM65257A2022-01-18. Service bulletin. Touch screen inoperative after USB software download failure - Recovery Advice. Diakgnostic Software Hardware.
LTB00642NAS12021-12-13. Service bulletin. Technical Bulletin: Navigation Defaults To A Regional Location
SFCC_NOV2021_252021-12-07. Service bulletin. Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
SSM74813_Attach2020-05-29. Service bulletin. JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the ‘Browse’ and Track list’ tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
LTB01261NAS32019-09-09. Service bulletin. The auto stop/start system does not function as expected.
SFCC Slide272019-08-19. Service bulletin. Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM743032019-04-08. Service bulletin. After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
LTB01009NAS72019-03-04. Service bulletin. In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.