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Service bulletin SSM72131

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10106164
Published by NHTSA2017-06-13
Manufacturer's numberSSM72131
Manufacturer's date2016-02-04
NHTSA componentLATCHES/LOCKS/LINKAGES:DOORS:LATCH

NHTSA's summary

JLR INVESTIGATING SIDE DOOR LATCH CONERNS

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks, Door latch

Vehicles listed
LAND ROVER DISCOVERY SPORT2016
LAND ROVER LR22015
LAND ROVER LR22016
LAND ROVER LR42015
LAND ROVER RANGE ROVER EVOQUE2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM760092023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_462023-07-10. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
LTB00876NAS12021-12-13. Service bulletin. Technical Bulletin: Both Keys Locked In Vehicle
SSM732962017-06-14. Service bulletin. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
SSM727982017-06-13. Service bulletin. ISSUE: CUSTOMER MAY REPORT THAT THE DOOR LOCK CYLINDER COVER MISSING OR LOOSE.
SSM726472017-06-13. Service bulletin. DOORS DO NOT UNLOCK WITH REMOTE KEY
LTB00816NAS12017-06-09. Service bulletin. "SITUATION: AFTER REMOVING A VEHICLE FROM TRANSIT MODE AS PART OF THE PRE-DELIVERY INSPECTION (PDI), CENTRAL DOOR LOCKING (CDL) ISSUES WITH ONE OR MORE DOORS (BUT NOT THE TAILGATE[S]) MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY AN INCORRECT DOOR MODULE CONFIGURATION DURING THE VEHICLE MANUFACTURE."
SGI16-202017-06-09. Service bulletin. DESCRIPTION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE THE PASSIVE ENTRY/PASSIVE UNLOCK AND KEYLESS START FEATURES MAY BE INOPERATIVE AND THE ENGINE WILL NOT START NORMALLY. WHEN THIS OCCURS, THE EMERGENCY KEY BLADE IS NEEDED TO UNLOCK THE DRIVER’S DOOR TO ENTER THE VEHICLE AND THE SMART KEY MUST THEN BE HELD NEXT TO THE IMMOBILIZER ANTENNA UNIT (IAU) AND THE ENGINE START/STOP SWITCH MUST BE PRESSED TO START THE ENGINE.
SSM723912017-06-08. Service bulletin. "NOTE THIS PHENOMENON CAN ONLY HAPPEN UNDER SPECIFIC CIRCUMSTANCES; IT IS ONLY WHEN BOTH KEYS ARE IN CLOSE PROXIMITY OF EACH OTHER IN THE VEHICLE AND REQUIRES THE EXTERIOR DOOR HANDLE LOCK BUTTON TO BE PRESSED. ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER."
SSM721312017-06-08. Service bulletin. "ISSUE: DOOR LOCK FUNCTIONALITY [UPDATE WITH ASSURED VIN'S] CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING SIDE DOOR LATCH CONCERNS AND THEREFORE REQUEST MORE INFORMATION TO AID INVESTIGATIONS"