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Service bulletin SSM72199

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10104401
Published by NHTSA2017-06-06
Manufacturer's numberSSM72199
Manufacturer's date2015-02-27
NHTSA componentSTRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS; ELECTRICAL SYSTEM:SOFTWARE; LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

NHTSA's summary

"ISSUE L405 15.5MY RANGE ROVER CUSTOMERS MAY REPORT THAT THE LOWER POWERED TAILGATE SOFT CLOSE CINCH OPERATION FAILS TO CLOSE FULLY. NOTE:- THE TAILGATE CAN BE CLOSED MANUALLY CAUSE INCORRECT SOFTWARE LEVEL IN THE REAR TAILGATE MODULE"

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Electrical system, Latches and locks, Software

Vehicles listed
LAND ROVER RANGE ROVER2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM713602022-01-18. Service bulletin. Software Update.
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LTB01261NAS32019-09-09. Service bulletin. The auto stop/start system does not function as expected.
SSM743032019-04-08. Service bulletin. After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM739652018-11-13. Service bulletin. ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC) from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
SSM739392018-11-13. Service bulletin. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
SSM739392018-10-15. Service bulletin. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
SSM739312018-10-15. Service bulletin. Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system can no longer provide Navigation destination entry via voice control.