Service bulletin 09-006-14-2882B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10098041
Published by NHTSA	2017-04-27
Manufacturer's number	09-006-14-2882B
Manufacturer's date	2014-03-28
NHTSA component	EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 29.00.000 OR LATER). • THE NAVIGATION ROUTE GUIDANCE IS NOT PLAYED AFTER PAIRING IPHONE 4S. • VOICE RECOGNITION FAILS AFTER IMPORTING CONTACTS WITH SPECIAL CHARACTERS ($, #, ETC) IN THE NAME (#MOM, $AM). • THE MUSIC VOLUME BAR IS DISPLAYED WHILE THE NAVIGATION IS GUIDING A TRIP. • THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH A SD CARD IS INSERTED. • SOUND IS HEARD EVEN THOUGH MUTE IS SELECTED. • THE NAVIGATION SCREEN IS REBOOTED. • NAVIGATION GUIDANCE IS WRONG DUE TO LOSS OF GPS SIGNAL. • THE NAVIGATION SYSTEM DOES NOT RECOGNIZE THE CURRENT LOCATION. • THE RADIO SCREEN IS FUZZY AND THE COMMANDER SWITCH DOES NOT OPERATE. • SELECTING A CONTACT ADDRESS CAUSES THE TOUCHSCREEN TO FLASH WHITE. • A MESSAGE “INVALID SD CARD” MAY APPEAR ON THE CENTER DISPLAY WHILE USING THE NAVIGATION SYSTEM. • A BLACK SCREEN MAY BE DISPLAYED WHILE USING THE NAVIGATION SYSTEM. • A BLUE SCREEN MAY BE DISPLAYED JUST AFTER TURNING THE IGNITION TO ACC/ON. • THE CENTER DISPLAY DOES NOT BOOT UP WITH A BLACK SCREEN. • THE CENTER DISPLAY MAY FLICKER WHILE USING WIFI CONNECTION. • THE NAVIGATION SYSTEM SOUND VOLUME CANNOT BE CHANGED. • FRENCH PRONUNCIATION IN VOICE GUIDANCE/WORDING OF THE NAVIGATION SYSTEM IS NOT CORRECT. NOTE: • MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VERSION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT. • WHEN THE SYSTEM IS UPDATED, ALL FACTORY DEFAULTS ARE RESTORED AND PERSONAL SETTINGS (SUCH AS DISPLAY AND SOUND ADJUSTMENTS) ARE LOST, INCLUDING FAVORITES INFORMATION AND PHONES PAIRED WITH THE SYSTEM.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Labels and manuals

Vehicles listed
MAZDA MAZDA3	2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-027-24	2024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
SA-008-24	2024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-032-23a	2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
09-032-23	2023-10-05. Service bulletin. SERVICE BULLETIN 09-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G (“2014-2018 MAZDA3 AND 2016-2021 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY”).
09-031-20b	2023-08-04. Service bulletin. Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
09-031/20a	2023-08-04. Service bulletin. Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY
SA-036-23	2023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
SA-016-23	2023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SA-001-23a	2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
SA-001-23	2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.