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Service bulletin 01-001-14-2868A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10098002
Published by NHTSA2017-04-27
Manufacturer's number01-001-14-2868A
Manufacturer's date2014-01-24
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

SOME CUSTOMERS MAY EXPERIENCE ONE OF THE FOLLOWING TWO SYMPTOMS: 1. SYMPTOM (MAZDA6 ONLY) A. WARNING MESSAGE “I-ELOOP INSPECTION REQUIRED” IS DISPLAYED IN THE INSTRUMENT CLUSTER INFORMATION DISPLAY WHILE DRIVING. B. THE MASTER WARNING LIGHT WILL BE ILLUMINATED. C. DTC P1794:00 (CAPACITOR (I-ELOOP) SYSTEM: CAPACITOR (I-ELOOP) MALFUNCTION) WILL BE STORED IN PCM MEMORY.2. SYMPTOM (MAZDA3 AND MAZDA6) A. WARNING MESSAGE “BATTERY MANAGEMENT SYSTEM INSPECTION REQUIRED” AND THEN "CHARGING SYSTEM MALFUNCTION/ENGINE COULD STOP UNEXPECTEDLY” IS DISPLAYED IN THE INSTRUMENT CLUSTER INFORMATION DISPLAY AFTER DRIVING IN THE RAIN. B. THE MASTER WARNING LIGHT WILL BE ILLUMINATED. THE MAZDA6 WARNING INDICATOR LIGHT AND WARNING MESSAGES ARE SHOWN BELOW: C. THE FOLLOWING DTCS ARE STORED IN PCM MEMORY: • DTC P1794:00 - CAPACITOR (I-ELOOP) SYSTEM: CAPACITOR (I-ELOOP) MALFUNCTION • DTC P2502:00 - GENERATOR SYSTEM: MALFUNCTION IN VOLTAGE GENERATED BY GENERATOR

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Labels and manuals

Trouble codes named

P1794, P2502

Vehicles listed
MAZDA MAZDA32014
MAZDA MAZDA62014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-027-242024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
SA-008-242024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-032-23a2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
09-032-232023-10-05. Service bulletin. SERVICE BULLETIN 09-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G (“2014-2018 MAZDA3 AND 2016-2021 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY”).
09-031-20b2023-08-04. Service bulletin. Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
09-031/20a2023-08-04. Service bulletin. Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY
SA-036-232023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
SA-016-232023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SA-001-23a2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
SA-001-232023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.