Service bulletin SSM72000

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10096150
Published by NHTSA	2017-03-22
Manufacturer's number	SSM72000
Manufacturer's date	2014-09-30
NHTSA component	EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

"ISSUE THE ADAPTIVE CRUISE FUNCTION DOES NOT OPERATE. THE INSTRUMENT PACK WILL SHOW A YELLOW WARNING TRIANGLE AND THE MESSAGE ""RADAR SENSOR BLOCKED” ALSO ON INTERROGATION OF THE MODULE THE FOLLOWING CODE WOULD BE LOGGED C1A67-97, “FORWARD LOOKING SENSOR OBSTRUCTED OR BLOCKED”. CAUSE THE RADAR IS LOCATED BELOW THE FRONT NUMBER PLATE PLINTH ON THIS MODEL. IF THE INCORRECT SIZE NUMBER PLATE OR MULTIPLE NUMBER PLATES ARE FITTED THIS CAN OBSTRUCT THE RADAR."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Instrument cluster

Trouble codes named

C1A67

Vehicles listed
JAGUAR XF	2009, 2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
08V607000	2008-11-24. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
DVD13406	2023-01-03. Service bulletin. This update contains an enhancement to the TPMS - Tire Pressure Monitoring System
7-081USA	2023-01-03. Service bulletin. A vehicle exhibiting sudden loss of brake fluid will illuminate a red BRAKE telltale warning
JTB00566NAS2	2017-12-14. Service bulletin. An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00310NAS2	2017-04-18. Service bulletin. "SITUATION: A BATTERY WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER (IC) WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY THE GATEWAY MODULE (GWM) FALSELY FLAGGING DIAGNOSTIC TROUBLE CODE (DTC) 'B1402-96 – (DBFB) DUAL BATTERY FUSE BOX – CONTACTOR 1'."
SSM71678	2017-04-17. Service bulletin. "ISSUE: A CUSTOMER MAY REPORT THEIR STEERING COLUMN DOES NOT MOVE WHEN TRYING TO ADJUST IN A UP/DOWN OR IN/OUT MOVEMENT. CAUSE: WHEN THE INSTRUMENT PANEL CLUSTER SOFTWARE IS UPDATED, THE STEERING COLUMN CALIBRATION WILL REVERT TO IT'S DEFAULT VALUES. THIS WILL RESULT IN NO STEERING COLUMN MOVEMENT."
SSM72307	2017-03-30. Service bulletin. "ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, “DRIVER INTERVENE” AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE ""RADAR SENSOR BLOCKED"" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMPPOSTS, GUARD RAILS ETC, IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT."
6-236NAS	2017-03-21. Service bulletin. "DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2013 MODEL YEAR JAGUAR XF (X250) VEHICLES, FITTED WITH THE 2.0L GTDI ENGINE ONLY, WHERE A 'RESTRICTED PERFORMANCE' MESSAGE AND A MALFUNCTION INDICATOR LAMP (MIL) ARE DISPLAYED IN THE INSTRUMENT CLUSTER."
K238 UPS4114-2BN	2017-03-21. Service bulletin. "SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2015 MODEL YEAR F-TYPE (X152) AND 2014 MODEL YEAR XF (X250) AND XJ (X351) VEHICLES WHERE THE TRANSMISSION FILTER MAY BECOME DETACHED FROM THE TRANSMISSION FLUID PAN. THIS COULD RESULT IN HARSH SHIFTING OF THE TRANSMISSION AND A TRANSMISSION FAULT MESSAGE MAYBE DISPLAYED ON THE INSTRUMENT CLUSTER MESSAGE CENTER. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES (SEE SERVICE BULLETIN 6-231NAS FOR SPECIFIC AFFECTED VINS) WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."
SSM-67477	2016-09-02. Service bulletin. "ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT THE MESSAGE ‘SMART KEY BATTERY LOW’ IS DISPLAYED ON THE INSTRUMENT PACK WHEN THE KEY HANDSET REMOTE IS OPERATED. CAUSE: CURRENTLY UNDER ANALYSIS. ACTION: REPLACE THE KEY HANDSET AND SUBMIT AN EPQR, WHERE THE CUSTOMER HAS REPORTED THE CONCERN WITHIN THE FIRST 12MONTHS OF SERVICE ON THE FOLLOWING MY ONWARDS VEHICLES ONLY: 13 MY XF / 12-13MY XJ"
SSM-72307	2016-09-01. Service bulletin. "ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, “DRIVER INTERVENE” AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE ""RADAR SENSOR BLOCKED"" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMPPOSTS, GUARD RAILS ETC, IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT."