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Service bulletin SSM71863

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096027
Published by NHTSA2017-03-21
Manufacturer's numberSSM71863
Manufacturer's date2014-07-15
NHTSA componentSTRUCTURE:BODY:TRUNK LID

NHTSA's summary

"ISSUE: A CUSTOMER MAY REPORT A CONCERN OF INCONSISTENT OPERATION OF THE TRUNK LID WHEN THE INTERIOR OR REMOTE RELEASE BUTTONS ARE OPERATED. THE CORRECT FUNCTION IS FOR THE TRUNK LID TO BE RELEASED FROM THE LATCH AND NOT TO RISE TO ITS FULLY OPEN POSITION. CAUSE: IN WARM INTERNAL OR EXTERNAL TEMPERATURES EXPANSION OF GAS AND FLUID IN THE STRUT MAY CAUSE THE TRUNK TO OPEN TO ITS FULL EXTENT. THE XF VEHICLE IS DESIGNED WITH A 'LIFT ASSIST' AND ‘POWER CLOSE’ SYSTEM. THIS IS NOT AN ERROR CONDITION AND IS LESS LIKELY ON VERSIONS WITH A TRUNK SPOILER WHERE ONLY ONE STRUT IS USED. THE SYSTEM WILL ALWAYS HAVE ENOUGH PRESSURE TO SUPPORT THE BOOT / TRUNK LID, ONCE FULLY OPENED."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame

Vehicles listed
JAGUAR XF2009, 2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM71863-12023-02-06. Service bulletin. Trunk / Boot lid operation - not lifting up all the way
SSM718632023-02-06. Service bulletin. Boot lid not lifting up all the way
UPS4812-5bNAS12023-01-09. Service bulletin. Update Prior to Sale: Front Subframe Bolts Incorrectly Torqued
SSM703782023-01-09. Service bulletin. No Communication with Chassis Control Modules after reconnecting battery. Chassis.
UPS4812-6bNAS22022-11-28. Service bulletin. Update Prior to Sale: Front Sub Frame Bolts Incorrectly Torqued
SSM69038Attachme2022-11-28. Service bulletin. XF 2.0 GTDI Rattle/Vibration from front Wheelarch area
SSM689382022-11-28. Service bulletin. XF 2.0 GTDI Rattle/Vibration from front Wheelarch area
JTB00160NAS32022-07-25. Service bulletin. Front Door Exterior Handle Sticking in the Open Position.
6188USA2022-06-27. Service bulletin. A limited number of 2012 model year Jaguar XF vehicles may have been manufactured away from process and in a limited number of cases the front subframe rear bolts have the incorrect torque applied.
JTB00245v32022-06-21. Service bulletin. Door Seal Noise.