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Service bulletin G-197735

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10093666
Published by NHTSA2017-03-03
Manufacturer's numberG-197735
Manufacturer's date2014-08-05
NHTSA componentEQUIPMENT

NHTSA's summary

14151 - CUSTOMER SATISFACTION (MESSAGE ONLY WITH LETTER). THIS MESSAGE IS TO ALERT DEALERS THAT GENERAL MOTORS HAS BECOME AWARE THAT SOME CUSTOMERS MAY BE OVERFILLING THEIR COMPRESSED NATURAL GAS (CNG) TANKS IN COLD WEATHER BY ADDING CNG BEYOND THE RECOMMENDED FILL PRESSURE. IF CNG TANKS ARE FILLED TO A HIGHER PRESSURE THAN RECOMMENDED AT A GIVEN AMBIENT TEMPERATURE, THEN MOVED TO A MUCH HIGHER AMBIENT TEMPERATURE ENVIRONMENT, EXPANSION OF THE GAS CAUSED BY THE TEMPERATURE CHANGE MAY CAUSE PRESSURE RELIEF DEVICES ON THE VEHICLE CNG TANK(S) TO RELEASE GAS, AS DESIGNED. IF AN IGNITION SOURCE WERE PRESENT, THIS COULD CREATE A RISK OF FIRE OR EXPLOSION. AN ADVISORY LETTER WAS MAILED TO ALL INVOLVED CUSTOMERS ALONG WITH AND OWNER MANUAL CNG SUPPLEMENT AND TWO LABELS WITH INSTRUCTIONS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
CHEVROLET EXPRESS2011, 2012, 2013, 2014
CHEVROLET SILVERADO 15002013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA2011, 2012, 2013, 2014
GMC SIERRA 15002013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20182122018-04-27. Accessories
18V2670002018-04-26. EQUIPMENT
13V5440002015-10-30. EQUIPMENT:OTHER:LABELS
14V7060002014-11-05. EQUIPMENT ADAPTIVE/MOBILITY
14V3450002014-06-18. EQUIPMENT; VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
20142162014-06-06. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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PI0688F2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688E2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688D2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
20-NA-1322024-04-23. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
17-NA-0522024-04-23. Service bulletin. This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.
PIP5123B2024-04-22. Service bulletin. SES Lamp On With DTC P2270.
PIE02902024-04-08. Service bulletin. Engineering Information.
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.