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Service bulletin SB-PIC-5740

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10071335
Published by NHTSA2016-06-13
Manufacturer's numberSB-PIC-5740
Manufacturer's date2012-09-01
NHTSA componentVISIBILITY:SUN/MOON ROOF ASSEMBLY

NHTSA's summary

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Glass, wipers and mirrors, Sunroof

Vehicles listed
CADILLAC CTS2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
PIC57402023-12-11. Service bulletin. Normal Operating Characteristic Of Sunroof Opens To Vent Position Only.
PIC5267B2023-12-11. Service bulletin. Various Noises From Sunroof Area.
PIC5260F2022-07-25. Service bulletin. This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
PIC5260E2022-05-16. Service bulletin. This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
PIC5260D2021-04-19. Service bulletin. This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
PIC5260C2019-06-03. Service bulletin. This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
PIC5260B2018-08-20. Service bulletin. This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
060089026N2018-06-04. Service bulletin. This warranty bulletin provides labor operation numbers for customer concerns that cant be duplicated.
PIC5267B2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have various noises from sunroof area. Some vehicles may have a rattle, tapping, or creaking from the rear area of the roof while driving. Technician will need to lower the headliner in the corner where the noise is coming from to confirm the source and apply pressure with your hand to the panels in this area can lessen or eliminate the noise. There is a structural adhesive between these panels. If noise is coming from this area use a screw driver or chisel to create a small amount of separation between the panels in the area of contact. Some vehicles may have a tick noise coming from the roof area while going over a rough road. Technician will need to install pieces of felt to the top of the safety plastic material to isolate it from the roof. Vehicles that have a creak noise coming from the sunroof area, technician will add Mylar or Ultra high molecular weight tape to the top surface of the attachments to isolate the trim ring from the sunroof metal. Some vehicles may have a rattle, tap, or creak noise coming from multiple areas of the sunroof area. Technician will need to install Mylar washers between the 4 mounts for the rear glass and torque to specs. If the noise is not gone with the rear glass removed from the sunroof, then remove the sunroof assembly and test drive the vehicle, if the noise is gone then install Mylar washers between the sunroof mounts and the roof and torque to specs. When there is an itch, or creak noise coming from the sunroof area, technician should apply Krytox to the sunroof seal. Some vehicles have a tick or rattle noise coming from the roof could be the sunroof reinforcement metal contacting the roof sheet metal, technician will place a piece of hard foam between the sunroof reinforcement metal and the roof sheet metal.
PIC-5260-A2016-08-11. Service bulletin. THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN THE STEPS ON DIAGNOSING THE CONCERN. VEHICLE'S SUNROOF OPERATION INTERMITTENT, BIND, NOISE, AUTO-REVERSE, AND/OR WATER LEAKS.