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Service bulletin PB-14395

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10057076
Published by NHTSA2015-04-11
Manufacturer's numberPB-14395
Manufacturer's date2015-04-01
ReplacesPB-14395-A
NHTSA componentELECTRICAL SYSTEM:12V/24V/48V BATTERY

NHTSA's summary

BUICK/CADILLAC/ GMC/ CHEVROLET: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. BATTERY IS DEAD DUE TO ONSTAR MODULE AND IF VEHICLE FAILS TO START AFTER 4 DAYS AND OCCURS EVEN IF ONSTAR SYSTEM IS NOT ACTIVE. *PE UPDATED 11/6/15. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, 12-volt battery

Vehicles listed
CADILLAC ATS2015
CADILLAC SRX2015
CADILLAC XTS2015
CHEVROLET COLORADO2015
CHEVROLET CORVETTE2015
CHEVROLET CRUZE2015
CHEVROLET IMPALA2015
CHEVROLET MALIBU2015
CHEVROLET SILVERADO2015
CHEVROLET SONIC2015
CHEVROLET SPARK2015
CHEVROLET SUBURBAN2015
CHEVROLET TAHOE2015
CHEVROLET TRAX2015
CHEVROLET VOLT2015
GMC CANYON2015
GMC SIERRA2015
GMC TERRAIN2015
GMC YUKON2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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20NA1322021-12-20. Service bulletin. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
PIC64392021-09-13. Service bulletin. This Preliminary information communicates a diagnostic tip to dealership technicians when diagnosing a B1517 DTC.
17-NA-3272021-04-15. Service bulletin. Information for Dead Battery Condition Some customers may comment on the following conditions: • Dead battery • Dead battery after car sits a couple days Cause This condition may be caused by the OnStar® module staying awake, drawing power from the battery. Correction Note: If the vehicle is towed to the dealer with a dead battery, it is highly unlikely that a battery draw will be verified once the battery is charged. Verify that the vehicle VIN is flagged in the Global Warranty Management / Investigate History (GWM/IVH). If the VIN is flagged, do a Blue Button Press from the vehicle and request a "Re-configuration" and operational evaluation.
19NA2422020-06-22. Service bulletin. This informational bulletin announces the availability of a High Voltage battery pack refurbish kit when the battery pack assembly needs to be replaced and information on how dealers can obtain the refurbish kit.
PI0798A2019-11-25. Service bulletin. This preliminary information bulletin provides a procedure to correct a condition of a Check Engine Light with DTC P0C4A that Sets immediately after a repair to the High Voltage battery cooling system that involves draining/refilling of coolant.
18NA1612019-11-25. Service bulletin. This technical bulletin provides a procedure for testing the battery cables for voltage drop, Checking for a bad ground at g218, Inspecting for a short at the starter B+ to shield and testing for a faulty battery.