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Service bulletin TSB-13-6-17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10053471
Published by NHTSA2013-10-31
Manufacturer's numberTSB-13-6-17
Manufacturer's date2013-06-15
NHTSA componentEQUIPMENT:ELECTRICAL; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

FORD:LINCOLN: ON SOME VEHICLES, THERE ARE VARIOUS RELATED CONCERNS ABOUT THE SYNC FEATURES, SUCH AS SYNC FEATURES INOPERATIVE, LACK OF OR SLOW RESPONSE TO PHONE AND VOICE BUTTON OPERATION. MODELS 2012-2013 FOCUS, E-SERIES, EDGE, EXPEDITION, FUSION, EXPLORER, F-150, F-250, NAVIGATOR, 2013-2014 FLEX, 2012-2014 FIESTA, MUSTANG, 2013 ESCAPE, C-MAX, TAURUS, 2012 MKZ. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
FORD C-MAX ENERGI2013 (the catalog's model; the bulletin names a series or trim of it)
FORD E-1502012
FORD E-2502012, 2013
FORD E-3502012, 2013
FORD E-4502013
FORD EDGE2012, 2013
FORD ESCAPE2013
FORD EXPEDITION2012, 2013
FORD EXPLORER2012, 2013
FORD F-1502012, 2013
FORD F-2502012, 2013
FORD FIESTA2012, 2013, 2014
FORD FLEX2013
FORD FOCUS2012, 2013
FORD FUSION2012, 2013
FORD MUSTANG2012, 2013, 2014
FORD TAURUS2012, 2013
FORD redundant C-MAX HYBRID2013
LINCOLN MKZ2012
LINCOLN NAVIGATOR2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V0110002026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
19V1250002019-02-26. EQUIPMENT ADAPTIVE/MOBILITY
18V5920002018-09-10. EQUIPMENT:ELECTRICAL
16V3500002016-05-24. EQUIPMENT ADAPTIVE/MOBILITY
15V7790002015-11-20. EQUIPMENT ADAPTIVE/MOBILITY
15V7630002015-11-17. EQUIPMENT ADAPTIVE/MOBILITY
15V7290002015-11-04. EQUIPMENT ADAPTIVE/MOBILITY
15V1120002015-02-25. EQUIPMENT ADAPTIVE/MOBILITY
14V7060002014-11-05. EQUIPMENT ADAPTIVE/MOBILITY
14V6410002014-10-10. EQUIPMENT ADAPTIVE/MOBILITY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 524762024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
14M02 062022-12-02. Service bulletin. Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non-Ford Part Usage: • Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM. • Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.
22G042022-10-05. Service bulletin. Certain 2010 – 2012 Model Year Fusion / MKZ / Milan Hybrid Vehicles Hybrid Battery Reduced Electric Vehicle Operation BECM and PCM Software Update In all the affected vehicles, outdated software may result in reduced EV-only mode performance earlier in the life of the vehicle than intended.
TSB 22-23092022-08-23. Service bulletin. Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
SSM 506362022-03-29. Service bulletin. 2011-2022 F-Super Duty and 2016-2023 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26°C (80°F) and may increase to 1200 RPM at -40 °C (-40°F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
TSB 22-21152022-03-29. Service bulletin. Some 2011-2012 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P2073 and/or P2074 stored in the powertrain control module (PCM). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
TSB 22-21042022-03-22. Service bulletin. This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
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