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Service bulletin TSB-13-6-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10053467
Published by NHTSA2013-10-30
Manufacturer's numberTSB-13-6-13
Manufacturer's date2013-06-12
NHTSA componentVISIBILITY:GLASS, SIDE/REAR

NHTSA's summary

FORD: WHEN FRONT WINDOW GLASS, ON SOME VEHICLES, ARE BEING OPENING OR CLOSING, THERE IS A CHATTERING OR JUMPING MOVEMENT. MODELS 2011-2013 EXPLORER. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Glass, wipers and mirrors

Vehicles listed
FORD EXPLORER2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 512912023-01-31. Service bulletin. Some 2013-2019 Police Interceptor Utility vehicles, equipped with spotlights, require left and/or right windshield applique/moulding modification if these parts are replaced. Spotlight mounting holes are not present on new replacement windshield appliques/moldings and must be cut using a rotary tool or equivalent. Left and/or right windshield applique/moulding spotlight mounting hole templates are available on the Professional Technician Society (PTS) at Service Tips/Technical Communications and can be printed on an 11X17 inch sheet of paper. Refer to Workshop Manual, Section 501-08 for windshield applique/moulding replacement procedures.
SSM 503792022-02-04. Service bulletin. Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water leak prior to replacing the motor. Refer to Workshop Manual (WSM), Section 501-17, Pinpoint Test A for 2011-2016 and Pinpoint Test B for 2017-2022 for identifying the source of the water leak.
SSM 481302019-09-06. Service bulletin. Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
TSB 19-21862019-07-03. Service bulletin. Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.
449852015-08-17. Service bulletin. FORD EXPLORER 2011-2015: BULLETIN INFORMATION REGARDING THE FRONT GLASS WINDOW CHATTERING UP/DOWN WHILE TRAVELING. THE FRONT WINDOW REGULATOR MOTOR NEEDS TO BE REPLACED. *LJ
448632015-07-01. Service bulletin. FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA
ASI-447132015-05-26. Service bulletin. LINCOLN/FORD: ON SOME VEHICLES, THE MOON ROOF SUNSHADE BINDING IS EXPERIENCING ISSUES SUCH AS RETAINING CLIPS/TABS ARE BROKEN AND ITS HARD TO OPEN OR CLOSE. MODEL 2009-14 MKS, 2011-15 EXPLORER, 2013-14 ESCAPE. *PE
TSB-13-6-112013-10-30. Service bulletin. FORD: ON THE LEFT OR RIGHT FRONT DOOR, ON SOME VEHICLES, THE BALLISTIC DOOR PANELS MAY EXHIBIT A STICKING OR BINDING OF DOOR WINDOW GLASS. MODELS 2013 TAURUS, EXPLORER. *PE