Service bulletin ASI-32299

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10053453
Published by NHTSA	2013-10-28
Manufacturer's number	ASI-32299
Manufacturer's date	2013-06-01
NHTSA component	STRUCTURE:BODY:HATCHBACK/LIFTGATE

NHTSA's summary

FORD: DUE TO CHAFING OF WIRING HARNESS BETWEEN HEADLINER AND ROOF SHEET METAL PASSING THROUGH, POWER LIFTGATE STOPS DURING TRAVEL AND MUST BE OPENED OR CLOSED, MANUALLY. MODELS 2013 C-MAX. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame

Vehicles listed
FORD C-MAX ENERGI	2013 (the catalog's model; the bulletin names a series or trim of it)
FORD redundant C-MAX HYBRID	2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2016432	2016-09-06. Structure
2013075	2013-03-06. Structure

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 54601	2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
Service	2021-12-20. Service bulletin. Online automotive service information system for March 2016
TSB 20-2171	2020-06-05. Service bulletin. Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
17-2218	2018-01-29. Service bulletin. Some 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Follow the procedure below to remove the water stains from the headliner after the water leak has been repaired. Follow the Service Procedure steps to correct the condition.
SSM 46197	2017-03-20. Service bulletin. SOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. ON 5 DOOR FOCUS(HATCHBACK) THE EXPOSED EDGE AT THE REAR LIFT GATE AREA MAY BE DUE THE HEM LIP OUT OF POSITION (BENT) PULLING THE WEATHER STRIP OUT OF POSITION, EXPOSING THE EDGE. THE HEM LIP CAN EASILY BE REPOSITIONED AND WILL KEEP THE HEADLINER EDGE COVERED BY THE WEATHER-STRIP, WITHOUT HEADLINER REPLACEMENT.