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Service bulletin TSB-13-5-11

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10052773
Published by NHTSA2013-09-12
Manufacturer's numberTSB-13-5-11
Manufacturer's date2013-05-10
NHTSA componentSUSPENSION:FRONT

NHTSA's summary

FORD: WHEN DRIVING OVER BUMPS OR MAKING LOW SPEED TURNS, SOME VEHICLES MAY EXPERIENCE SOME NOISES FROM FRONT SUSPENSION, LIKE CREAKING OR CRUNCHING TYPE. MODEL 2012-2013 FOCUS, ESCAPE. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Suspension

Vehicles listed
FORD ESCAPE2013
FORD FOCUS2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
16-00762020-12-07. Service bulletin. Some 2012-2013 Focus vehicles built on or before 10/22/2012 and 2013 Escape vehicles built on or before 12/3/2012 may exhibit a crunching or creaking type noise from the front suspension on low speed turns and over bumps.
SSM 478582019-04-03. Service bulletin. Some 2013-2018 Escape vehicles may exhibit damaged or delaminated bushing(s) on the rear suspension front lower arm (dog bone). If the rear suspension front lower arm requires replacement, an updated part is available through the parts catalog. Refer to Workshop Manual (WSM), Section 204-02 for removal and installation.
SSM 474162018-09-10. Service bulletin. Some 2013-2018 Escape vehicles may exhibit damaged or delaminated bushing(s) on the rear suspension front lower arm (dog bone). If the rear suspension front lower arm requires replacement, an updated part BV6Z-5500-D with a solid bushing is available. Refer to Workshop Manual (WSM), Section 204-02 for removal and installation.
ASI-321652013-06-26. Service bulletin. FORD: WHEN GOING OVER BUMPS IN ROAD, A CLUNKING NOISE IS HEARD. REAR LOWER SHOCK MOUNTING BOLTS NEEDS TO BE CHECKED FOR SEALING AND TORQUING FOR CORRECT SPECS AND REPLACE, IF NECESSARY AND KNUCKLE MOUNTING THREADS CLEANED, IF THERE IS CONTAMINATION. MODELS 2013 ESCAPE. *PE