Service bulletin CSN-M-38

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10051775
Published by NHTSA	2013-04-10
Manufacturer's number	CSN-M-38
Manufacturer's date	2013-01-01
NHTSA component	ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

NHTSA's summary

DODGE/CHRYSLER: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. DUE TO SOFTWARE PROGRAMMING CAUSING POOR AUTOMATIC TRANSAXLE SHIFT PROBLEMS, A NEW PCM SOFTWARE IS AVAILABLE TO IMPROVE SHIFT QUALITY OF AUTOMATIC TRANSAXLE. MODEL 2011-2013 GRAND CARAVAN, TOWN AND COUNTRY. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Transmission and driveline, Automatic transmission, Software, Transmission control module

Vehicles listed
CHRYSLER TOWN AND COUNTRY	2011, 2012, 2013
DODGE GRAND CARAVAN	2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
V51	2022-12-19. Service bulletin. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
S1121000006RevA	2022-09-26. Service bulletin. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
R8149638A	2022-09-15. Service bulletin. 8-speed transmission
21-012-12 REV. B	2022-07-25. Service bulletin. Flash: Transmission Shift Quality Improvements This bulletin involves flash reprogramming the Powertrain Control Module (PCM) with new software.There may be two software packages to choose from. Both software updates will fix all symptoms/conditions listed. Refer to Service Bulletin 21-008-12 for details about the software choices. Some customers may notice any of the following: Harsh 1-3 upshift while operating in Economy (ECO) mode. Harsh 2-3 upshift while operating in normal mode.For 2012 model year, the harsh 1-3 upshift in Economy Mode and the harsh 2-3 upshift in Normal Mode was corrected in the revised software enhancements that were released in Service Bulletin 21-008-12 dated March 23, 2012. 1-2 upshift clunk following a throttle back out (2012 - 2013 model year only).In addition to correcting the previous Symptom/Conditions, the following enhancements have been made to improve the shift quality of the 62TE transmission: Shift schedule changes for the 1-2, 3-4, 4-5, and 5-6 upshifts and the 6-4P, 6-5, and 5-4 downshifts. Fifth gear torque converter lock-up/unlock improvements.
08-053-12	2022-07-25. Service bulletin. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
1808515	2022-07-05. Service bulletin. This bulletin involves selectively erasing and reprogramming the Powertrain Control
9004509	2022-05-31. Service bulletin. Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
18-059-16	2020-10-26. Service bulletin. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: · U0140 - Lost Communication With Body Control Module (TIPM). · P0032 - O2 Sensor 1/1 Heater Circuit High. · P0038 - O2 Sensor 1/2 Heater Circuit High. · P0052 - O2 Sensor 2/1 Heater Circuit High. · P0058 - O2 Sensor 2/2 Heater Circuit High. · P0031 - O2 Sensor 1/1 Heater Circuit Low. · P0037 - O2 Sensor 1/2 Heater Circuit Low. · P0051 - O2 Sensor 2/1 Heater Circuit Low. · P0057 - O2 Sensor 2/2 Heater Circuit Low. · P0344 - Camshaft Position Sensor Intermittent - Bank 1 Sensor 1. · P0349 - Camshaft Position Sensor Circuit Intermittent - Bank 2 Sensor 1. · P0369 - Camshaft Position Sensor Intermittent - Bank 1 Sensor 2. · P0394 - Bank 2 Camshaft Position Sensor 2/2 Circuit Intermittent.
S1121000006 Rev.	2020-09-28. Service bulletin. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
18-085-15	2019-05-20. Service bulletin. Powertrain System Improvements/Enhancements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. The customer may describe hearing the fuel pump relay cycling during remote start or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in the PCM: ? U0140 - Lost Communication With Body Control Module (BCM). ? P06DD - Engine Oil Pressure Control Circuit Stuck Off. ? P0522 - Engine Oil Pressure Sensor Circuit Low. ? P0108 - Manifold Absolute Pressure Sensor Circuit High. ? P1239 - Engine Oil Temperature Too Low. ? P0298 - Engine Oil Temperature Too High.