WenmarOpen by Wenmar Pro

Service bulletin AS-21778

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10039111
Published by NHTSA2011-07-08
Manufacturer's numberAS-21778
Manufacturer's date2011-03-01
NHTSA componentSTEERING

NHTSA's summary

FORD: THERE MAY BE A STEERING DRIFT WHILE DRIVING ON A FLAT OR UNEVEN ROAD SURFACE. 2010-2011 FUSION/MILAN/MKZ. THIS COULD BE NORMAL. *RM

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Steering

Vehicles listed
FORD FUSION2010, 2011
LINCOLN MKZ2010, 2011
MERCURY MILAN2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
15V3400002015-06-02. STEERING:ELECTRIC POWER ASSIST SYSTEM
20152242015-05-27. Steering

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 516662023-05-29. Service bulletin. Some 2010-2012 Fusion/Milan and 2011-2012 MKZ vehicles equipped with a 2.5L or 3.0L engine and electronic power assist steering (EPAS), a remanufactured replacement steering gear (MU2Z-3V504-ARM) is available which is significantly less expensive than a new replacement gear. When conducting repairs that are customer pay, offer the customer a remanufactured gear when possible. This would include vehicles not included in field service action (FSA) 15N01 (built on or before 7-Sep-2010) or vehicles included in FSA 15N01 that have exceeded the 10 year/150,000 mile terms of the program.
SSM 462102017-03-20. Service bulletin. SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
TSB-11-11-32014-08-16. Service bulletin. LINCOLN/FORD: STEERING SYSTEM SENSES, HALF FRONT LOWER CONTROL ARMS/REARWARD IS EXPERIENCING A HIGHER FRICTION CONDITION AND CAUSING THE INSTRUMENT CLUSTER STABILITY/TRACTION TO ILLUMINATE. MODEL 2011-2012 FUSION, MKZ. *PE