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Service bulletin PI-0011A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10038344
Published by NHTSA2011-06-15
Manufacturer's numberPI-0011A
Manufacturer's date2013-06-01
ReplacesPI-0011C
NHTSA componentLATCHES/LOCKS/LINKAGES:DOORS:LATCH

NHTSA's summary

GM: THE FRONT OR REAR DOOR MAY NOT OPEN FROM THE INSIDE OR OUTSIDE HANDLE, THE DOOR WILL NOT UNLOCK WITH ANY METHOD. THE PROBABLY CAUSE AN INCORRECT INSTALLATION OF A HANDLE COMPONENT. *RM UPDATED ON 7/26/2013. ALL 2014 AND PRIOR GM PASSENGER CARS AND TRUCKS. *KB

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks, Door latch

Vehicles listed
CADILLAC DTS2004 to 2005
CADILLAC DTS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC DTS2012
CADILLAC ESCALADE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC STS2001 to 2004
CADILLAC STS2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET AVALANCHE2000 to 2001
CHEVROLET AVALANCHE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
CHEVROLET AVALANCHE2012
CHEVROLET AVALANCHE 15002011 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 15002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET CAMARO2000, 2001, 2002
CHEVROLET CAMARO2010, 2011, 2012, 2013, 2014
CHEVROLET COBALT2000
CHEVROLET COBALT2002
CHEVROLET COBALT2005, 2006, 2007, 2008, 2009, 2010
CHEVROLET COBALT2011
CHEVROLET COLORADO2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET CRUZE2009
CHEVROLET CRUZE2010, 2011, 2012, 2013
CHEVROLET EQUINOX2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET EXPRESS2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CHEVROLET HHR2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET IMPALA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET MALIBU2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CHEVROLET MONTE CARLO2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007
CHEVROLET MONTE CARLO2008
CHEVROLET MONTE CARLO2010
CHEVROLET SILVERADO2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET SUBURBAN2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET SUBURBAN2012, 2013
CHEVROLET SUBURBAN 15002010, 2011 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET TAHOE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CHEVROLET TRAVERSE2009, 2010, 2011, 2012, 2013
GMC ACADIA2007, 2008, 2009, 2010, 2011, 2012, 2013
GMC CANYON2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
GMC ENVOY2000 to 2001
GMC ENVOY2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC SANANA2010
GMC SAVANA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
GMC SIERRA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
GMC TERRAIN2009, 2010, 2011, 2012, 2013
GMC YUKON2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
08V4440002008-09-03. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
05V4940002005-10-27. LATCHES/LOCKS/LINKAGES:DOORS:LATCH

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
131252023-12-11. Service bulletin. CSP-Front and Rear Door Handles May stick or Bind. Equipped with Keys Entry Feature (ATH)
PI0011C2018-06-04. Service bulletin. This preliminary informational bulletin provides a revision for PI0011C to add the 2013-2014 model years and update Warranty Information.
PI1240A2018-05-29. Service bulletin. This preliminary bulletin provides a procedure to file a burr/lip from the front door lock bezels to correct the customers concern of the door locks not unlocking the doors.
PI0737A2018-05-29. Service bulletin. This preliminary bulletin provides information on how to set the rear electric child locks.
PI0610B2018-05-07. Service bulletin. This preliminary bulletin provides a procedure to reprogram the BCM if the customer states the power doors re-lock automatically within 2 minutes after being unlocked with the RKE.
PIT5341B2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about owners that want the auto door lock disabled. There is no avalible setting or Body Control Module calibration to turn off the auto door locks.
PIT51982017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that power door locks and/or windows may be inoperative. Technician will need to use the Gray Diagnostic Test Probe J-35616-2A and test each of the terminals for proper tension at connectors on X500, X501, and X600.
PIC57832017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have the auto door locks are inoperative. Technician should be advised these models are not equipped with the auto door locks feature. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.
PIT4560G2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that unable to program the key fobs to the vehicle. Technician will need to contact Techline Customer Support Center to obtain calibrations if adding Remote Keyless entry.
PIT4560H2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that unable to program the key fobs to the vehicle. Technician will need to contact Techline Customer Support Center to obtain calibrations if adding Remote Keyless entry.