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Service bulletin TJ-23844-2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10037827
Published by NHTSA2011-06-07
Manufacturer's numberTJ-23844-2
Manufacturer's date2010-12-22
NHTSA componentSUSPENSION:REAR

NHTSA's summary

VOLVO: THERE IS A KNOCKING NOISE IN THE REAR SUSPENSION BECAUSE OF A LOOSE SPRING AIDE. *RM

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Suspension

Vehicles listed
VOLVO S602011
VOLVO S802011
VOLVO XC602011
VOLVO XC702011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
TJ33524.2.0-20202020-05-26. Service bulletin. This is a Technical Journal: Unusual noise while driving from sealing ring. check first if the sealing ring is displaced, if so, proceed with replacement of the sealing ring
TJ20803.20.0-2012019-04-15. Service bulletin. This is a Technical Journal: In case of complaint of Noise, some "tools" have been created to help you to do a better and more precise fault tracing
TJ238442019-04-08. Service bulletin. VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Knocking noise from rear suspension , loose spring aid in upper spring seat REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 23844 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 08 13 FUNC GROUP : FUNC DESC : 6525 Bushing Page 1 of 4 Attachment File Name File Size TJ 23844 - 1 . jpg 0.1374 MB TJ 23844 - 2 . jpg 0.0852 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 124 2011 - 2011 21 0141634 - 0142193 201041 - 201043 134 2011 - 2011 22 0014395 - 0018052 201041 - 201044 136 2011 - 2011 21 0102815 - 0103480 201041 - 201043 137 2016 - 9999 0000010 - 9999952 201524 - 999952 156 2011 - 2011 22 0167088 - 0172396 201041 - 201044 157 2015 - 9999 0000022 - 9999952 201450 - 999952 CSC Customer Symptom Codes Code Description E7 Suspension / Unusual noise WZ Suspension / Clicking / clonking noise 8J Shock absorption / Unusual noise ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 23844 VST Operation Number VST Operation Number Description 98280 - 2 Spring aid adjust acc . to TJ 23844 ( 1 side ) , 1 JV DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text DESCRIPTION : There may be a knocking noise from the rear spring aid ( bump stop rubber ) if the spring aid is loose in the upper spring seat installation . Vehicle Report : Yes , please submit a Vehicle Report of all cases with suspension noise rear . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 6525 . Service : Verify the sympto
TJ33524-1-0-20182019-04-08. Service bulletin. This is a Technical Journal: Unusual noise while driving from sealing ring. check first if the sealing ring is displaced, if so, proceed with replacement of the sealing ring
TJ238442019-04-01. Service bulletin. VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Knocking noise from rear suspension , loose spring aid in upper spring seat REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 23844 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 08 13 FUNC GROUP : FUNC DESC : 6525 Bushing Page 1 of 4 Attachment File Name File Size TJ 23844 - 1 . jpg 0.1374 MB TJ 23844 - 2 . jpg 0.0852 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 124 2011 - 2011 21 0141634 - 0142193 201041 - 201043 134 2011 - 2011 22 0014395 - 0018052 201041 - 201044 136 2011 - 2011 21 0102815 - 0103480 201041 - 201043 137 2016 - 9999 0000010 - 9999952 201524 - 999952 156 2011 - 2011 22 0167088 - 0172396 201041 - 201044 157 2015 - 9999 0000022 - 9999952 201450 - 999952 CSC Customer Symptom Codes Code Description E7 Suspension / Unusual noise WZ Suspension / Clicking / clonking noise 8J Shock absorption / Unusual noise ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 23844 VST Operation Number VST Operation Number Description 98280 - 2 Spring aid adjust acc . to TJ 23844 ( 1 side ) , 1 JV DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text DESCRIPTION : There may be a knocking noise from the rear spring aid ( bump stop rubber ) if the spring aid is loose in the upper spring seat installation . Vehicle Report : Yes , please submit a Vehicle Report of all cases with suspension noise rear . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 6525 . Service : Verify the sympto
TJ238442018-10-29. Service bulletin. VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Knocking noise from rear suspension , loose spring aid in upper spring seat REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 23844 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 08 13 FUNC GROUP : FUNC DESC : 6525 Bushing Page 1 of 4 Attachment File Name File Size TJ 23844 - 1 . jpg 0.1374 MB TJ 23844 - 2 . jpg 0.0852 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 124 2011 - 2011 21 0141634 - 0142193 201041 - 201043 134 2011 - 2011 22 0014395 - 0018052 201041 - 201044 136 2011 - 2011 21 0102815 - 0103480 201041 - 201043 137 2016 - 9999 0000010 - 9999952 201524 - 999952 156 2011 - 2011 22 0167088 - 0172396 201041 - 201044 157 2015 - 9999 0000022 - 9999952 201450 - 999952 CSC Customer Symptom Codes Code Description E7 Suspension / Unusual noise WZ Suspension / Clicking / clonking noise 8J Shock absorption / Unusual noise ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 23844 VST Operation Number VST Operation Number Description 98280 - 2 Spring aid adjust acc . to TJ 23844 ( 1 side ) , 1 JV DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text DESCRIPTION : There may be a knocking noise from the rear spring aid ( bump stop rubber ) if the spring aid is loose in the upper spring seat installation . Vehicle Report : Yes , please submit a Vehicle Report of all cases with suspension noise rear . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 6525 . Service : Verify the sympto
TJ238442018-10-29. Service bulletin. VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Knocking noise from rear suspension , loose spring aid in upper spring seat REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 23844 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 08 13 FUNC GROUP : FUNC DESC : 6525 Bushing Page 1 of 4 Attachment File Name File Size TJ 23844 - 1 . jpg 0.1374 MB TJ 23844 - 2 . jpg 0.0852 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 124 2011 - 2011 21 0141634 - 0142193 201041 - 201043 134 2011 - 2011 22 0014395 - 0018052 201041 - 201044 136 2011 - 2011 21 0102815 - 0103480 201041 - 201043 137 2016 - 9999 0000010 - 9999952 201524 - 999952 156 2011 - 2011 22 0167088 - 0172396 201041 - 201044 157 2015 - 9999 0000022 - 9999952 201450 - 999952 CSC Customer Symptom Codes Code Description E7 Suspension / Unusual noise WZ Suspension / Clicking / clonking noise 8J Shock absorption / Unusual noise ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 23844 VST Operation Number VST Operation Number Description 98280 - 2 Spring aid adjust acc . to TJ 23844 ( 1 side ) , 1 JV DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text DESCRIPTION : There may be a knocking noise from the rear spring aid ( bump stop rubber ) if the spring aid is loose in the upper spring seat installation . Vehicle Report : Yes , please submit a Vehicle Report of all cases with suspension noise rear . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 6525 . Service : Verify the sympto
TJ-253362012-12-11. Service bulletin. VOLVO: UNSTABLE REAR SUSPENSION, PULL OR DRIFT DUE TO INCORRECT WHEEL ALIGNMENT OR REAR WHEEL CAMBER ANGLE OR ON UNEVEN ROAD WOULD HAVE CLUNKING OR KNOCKING NOISE FROM REAR SUSPENSION DUE FRONT BUSHING, IN REAR LONGITUDINAL STAY, FAILED. MODELS 2007-2013 S80, S60, V70, XC70, XC60. *PE