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Service bulletin TJ23844

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10157918
Published by NHTSA2019-04-08
Manufacturer's numberTJ23844
Manufacturer's date2017-11-17
NHTSA componentSEATS; EQUIPMENT; SUSPENSION; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Knocking noise from rear suspension , loose spring aid in upper spring seat REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 23844 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 08 13 FUNC GROUP : FUNC DESC : 6525 Bushing Page 1 of 4 Attachment File Name File Size TJ 23844 - 1 . jpg 0.1374 MB TJ 23844 - 2 . jpg 0.0852 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 124 2011 - 2011 21 0141634 - 0142193 201041 - 201043 134 2011 - 2011 22 0014395 - 0018052 201041 - 201044 136 2011 - 2011 21 0102815 - 0103480 201041 - 201043 137 2016 - 9999 0000010 - 9999952 201524 - 999952 156 2011 - 2011 22 0167088 - 0172396 201041 - 201044 157 2015 - 9999 0000022 - 9999952 201450 - 999952 CSC Customer Symptom Codes Code Description E7 Suspension / Unusual noise WZ Suspension / Clicking / clonking noise 8J Shock absorption / Unusual noise ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 23844 VST Operation Number VST Operation Number Description 98280 - 2 Spring aid adjust acc . to TJ 23844 ( 1 side ) , 1 JV DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text DESCRIPTION : There may be a knocking noise from the rear spring aid ( bump stop rubber ) if the spring aid is loose in the upper spring seat installation . Vehicle Report : Yes , please submit a Vehicle Report of all cases with suspension noise rear . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 6525 . Service : Verify the sympto

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Seats, Suspension

Vehicles listed
VOLVO S802011
VOLVO XC602018
VOLVO XC702011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V8180002025-11-25. SEATS:CRITICAL FASTENERS
20202982020-06-30. Seats And Restraints
19V2200002019-03-20. SEATS
20186182018-11-09. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
CBR-2014 2024022024-03-05. Service bulletin. CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
TJ365092024-01-29. Service bulletin. Volvo Cars App Remote climate or ERS, not possible
35912.5.02024-01-25. Service bulletin. This is a Technical Journal: AC evaporator repair, additional parts needed. Add resister in line jumper cable.
TJ36693102023-09-05. Service bulletin. WPC. none or unstable charging.
TJ349361102023-09-05. Service bulletin. No internet connection and intermittent.
TJ34165502023-09-05. Service bulletin. Mobile data services, general
36678.1.02023-06-30. Service bulletin. This is a Technical Journal. Recovering control modules stuck in “not responding” after failed SW download. Connect VIDA to read-out the car. Follow steps outlined in this TJ.
TJ36563102023-04-24. Service bulletin. Creaking noise from right engine pad
TJ36555502023-04-24. Service bulletin. Creaking noise from right engine pad
TJ314232023-04-24. Service bulletin. Blown fuse, compressor - air suspension