{"source":"tc","country":"ca","campaign":"2024641","date":"2024-10-25","owner_notified":null,"manufacturer":null,"component":"Other","summary":"Issue:\nOn a small number of vehicles, a software problem could cause the emergency calling (eCall) system not to work properly when there's a crash or when the SOS button is pressed.\n\nSafety Risk:\nIf the eCall system doesn't work in an emergency situation, there could be a delay in response from emergency services.\n\nCorrective Actions:\nMercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the communication module software.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"5496439","part_number":null,"units":9,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Autres","notification":"Sécurité - fabricant","summary":"Problème :\nSur un petit nombre de véhicules, un problème logiciel pourrait faire en sorte que le système d'appel d'urgence (eCall) ne fonctionne pas correctement en cas de collision ou si quelqu'un appuie sur le bouton SOS.\n\nRisques pour la sécurité :\nSi le système eCall ne fonctionnait pas en cas d'urgence, il pourrait y avoir un délai de réponse de la part des services d'urgence.\n\nMesures correctives :\nMercedes-Benz doit aviser les propriétaires par la poste et leur demander d'amener leur véhicule chez un concessionnaire pour faire mettre à jour le logiciel du module de communication."},"vehicles":[{"year":2021,"make":"MERCEDES-BENZ","model":"S CLASS","vehicle_id":"2021_mercedes-benz_s-class","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2024641"}