{"source":"tc","country":"ca","campaign":"2023167","date":"2023-03-24","owner_notified":null,"manufacturer":null,"component":"Lights And Instruments","summary":"Issue:\nOn certain vehicles, a software problem could cause the instrument cluster not to work. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, indicator lamps, and warning messages. In addition, the warning sounds may not work.\n\nSafety Risk:\nWarnings and malfunction tell-tale information that does not display could increase the risk of a crash.\n\nCorrective Actions:\nMercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the instrument cluster software.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"5496331","part_number":null,"units":1095,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Feux et instruments","notification":"Sécurité - fabricant","summary":"Problème :\nSur certains véhicules, un problème de logiciel pourrait faire en sorte que le groupe d'instruments ne fonctionne pas. Par conséquent, il se pourrait que vous ne puissiez pas voir certaines informations concernant le véhicule, y compris celles du compteur de vitesse, de la jauge de carburant, des voyants indicateurs et les messages d'avertissement. De plus, les avertissements sonores pourraient ne pas fonctionner.\n\nRisques pour la sécurité :\nSi les avertissements et les informations des témoins de mauvais fonctionnement ne s'affichaient pas, cela pourrait augmenter le risque d'accident.\n\nMesures correctives :\nMercedes-Benz doit aviser les propriétaires par la poste et leur demander d'amener leur véhicule chez un concessionnaire pour faire mettre à jour le logiciel du groupe d'instruments."},"vehicles":[{"year":2019,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2019_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null},{"year":2020,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2020_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2021_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null},{"year":2022,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2022_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2023167"}