{"source":"tc","country":"ca","campaign":"2021788","date":"2021-12-23","owner_notified":null,"manufacturer":null,"component":"Accessories","summary":"Issue:\nOn certain vehicles equipped with the emergency calling (eCall) system, there may be a software problem with the communications module. As a result, the emergency call feature may not work properly when there is a crash or when the SOS button is pressed.\n\nSafety Risk:\nIf the emergency call system does not work in an emergency situation, there could be a delay in response from emergency services.\n\nCorrective Actions:\nMercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"5497448","part_number":null,"units":505,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Accessoires","notification":"Sécurité - fabricant","summary":"Problème:\nSur certains véhicules munis du système d'appel d'urgence (eCall), il pourrait y avoir un problème avec le logiciel du module de communication. En conséquence, le système eCall pourrait ne pas fonctionner adéquatement en cas d'accident ou lorsque quelqu'un appuie sur le bouton SOS.\n\nRisques pour la sécurité:\nSi le système d'appel d'urgence ne fonctionnait pas en cas d'urgence, il pourrait y avoir un délai de réponse de la part des services d'urgence.\n\nMesures correctives:\nMercedes-Benz devra aviser les propriétaires par courrier et envoyer une mise à jour par transmission sans fil à chaque véhicule. Si la mise à jour ne peut être effectuée avec succès, les propriétaires devront être avisés de prendre un rendez-vous pour la faire effectuer par un concessionnaire."},"vehicles":[{"year":2022,"make":"MERCEDES-BENZ","model":"C CLASS","vehicle_id":"2022_mercedes-benz_c-class","match":"exact","built_from":null,"built_to":null},{"year":2022,"make":"MERCEDES-BENZ","model":"EQS SEDAN","vehicle_id":null,"match":null,"built_from":null,"built_to":null},{"year":2022,"make":"MERCEDES-BENZ","model":"MAYBACH S-CLASS","vehicle_id":null,"match":null,"built_from":null,"built_to":null},{"year":2022,"make":"MERCEDES-BENZ","model":"S CLASS","vehicle_id":"2022_mercedes-benz_s-class","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2021788"}