{"source":"tc","country":"ca","campaign":"2021349","date":"2021-06-04","owner_notified":null,"manufacturer":null,"component":"Visual System","summary":"Issue:\nOn certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.\n\nSafety Risk:\nA rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.\n\nCorrective Actions:\nMercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"5497556","part_number":null,"units":2515,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Système visuel","notification":"Sécurité - fabricant","summary":"Problème :\nSur certains véhicules, un problème de logiciel pourrait faire en sorte que l'image de la caméra de recul ne s'affiche pas sur l'unité d'affichage centrale. La réglementation canadienne exige que l'image de la caméra de recul s'affiche chaque fois que la boîte de vitesses est réglée au rapport de marche arrière.\n\nRisques pour la sécurité :\nUne image de caméra de recul qui ne s'affiche pas pourrait réduire la capacité du conducteur à voir derrière le véhicule en marche arrière. Cela pourrait augmenter les risques d'accident.\n\nMesures correctives :\nMercedes-Benz doit aviser les propriétaires par la poste et vous demandera d'amener votre véhicule chez un concessionnaire pour mettre à jour le logiciel."},"vehicles":[{"year":2019,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2019_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null},{"year":2020,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2020_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"MERCEDES-BENZ","model":"SPRINTER","vehicle_id":"2021_mercedes-benz_sprinter","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2021349"}