{"source":"tc","country":"ca","campaign":"2021112","date":"2021-03-03","owner_notified":null,"manufacturer":null,"component":"Other","summary":"Issue:\nOn certain vehicles equipped with the emergency calling (eCall) system, the communications module could be deactivated. As a result, the eCall may not work properly when there is a crash or when the SOS button is pressed.\n\nSafety Risk:\nIf the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.\n\nCorrective Actions:\nMercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the communication module and verify that it is properly activated.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"5499617","part_number":null,"units":9,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Autres","notification":"Sécurité - fabricant","summary":"Problème\nSur certains véhicules munis du système d'appel d'urgence (eCall), le module de communication pourrait être désactivé. En conséquence, le système eCall pourrait ne pas fonctionner adéquatement en cas d'accident ou lorsque quelqu'un appuie sur le bouton SOS.\n\nRisques pour la sécurité\nSi le système eCall ne fonctionnait pas en cas d'urgence, il pourrait y avoir un délai de réponse de la part des services d'urgence.\n\nMesures correctives\nMercedes-Benz doit aviser les propriétaires par la poste et leur demander d'amener leur véhicule chez un concessionnaire pour faire inspecter le module de communication et pour s'assurer qu'il est activé adéquatement."},"vehicles":[{"year":2019,"make":"MERCEDES-BENZ","model":"C CLASS","vehicle_id":"2019_mercedes-benz_c-class","match":"exact","built_from":null,"built_to":null},{"year":2020,"make":"MERCEDES-BENZ","model":"C CLASS","vehicle_id":"2020_mercedes-benz_c-class","match":"exact","built_from":null,"built_to":null},{"year":2019,"make":"MERCEDES-BENZ","model":"CLA CLASS","vehicle_id":"2019_mercedes-benz_cla-class","match":"exact","built_from":null,"built_to":null},{"year":2020,"make":"MERCEDES-BENZ","model":"CLA CLASS","vehicle_id":"2020_mercedes-benz_cla-class","match":"exact","built_from":null,"built_to":null},{"year":2019,"make":"MERCEDES-BENZ","model":"E CLASS","vehicle_id":"2019_mercedes-benz_e-class","match":"exact","built_from":null,"built_to":null},{"year":2020,"make":"MERCEDES-BENZ","model":"E CLASS","vehicle_id":"2020_mercedes-benz_e-class","match":"exact","built_from":null,"built_to":null},{"year":2019,"make":"MERCEDES-BENZ","model":"GLC CLASS","vehicle_id":"2019_mercedes-benz_glc-class","match":"exact","built_from":null,"built_to":null},{"year":2020,"make":"MERCEDES-BENZ","model":"GLC CLASS","vehicle_id":"2020_mercedes-benz_glc-class","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2021112"}