{"source":"tc","country":"ca","campaign":"2021038","date":"2021-01-29","owner_notified":null,"manufacturer":null,"component":"Electrical","summary":"Issue:\nOn certain vehicles, the internal memory for the media control unit (MCU) could run out of storage capacity over time. If this happens, the center display can turn off while driving and cause some of the car's systems not to work properly. This includes the rearview camera display, defrost/defog control settings, and exterior turn signal lighting.\n\nSafety Risk:\nA rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. A windshield that cannot be defrosted/defogged could reduce visibility. Turn signals that do not work could cause a following driver not to recognize that a vehicle ahead intends to turn.  These conditions could increase the risk of a crash.\n\nCorrective Actions:\nTesla advises owners to ensure that their vehicle software is up to date. Tesla will notify owners by email, including when parts are available to schedule service to upgrade the internal memory in the MCU.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"SB-21-21-001","part_number":null,"units":9023,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Circuit électrique","notification":"Sécurité - fabricant","summary":"Problème :\nSur certains véhicules, la mémoire interne pour l'unité de commande multimédia (MCU) pourrait manquer de capacité de stockage au fil du temps. Si cela se produit, l'écran central pourrait s'éteindre pendant la conduite et causer un mauvais fonctionnement de certains des systèmes de la voiture. Cela comprend la caméra de recul, les réglages de dégivrage/désembuage et l'éclairage extérieur des clignotants.\n\nRisques pour la sécurité :\nUne image de caméra de recul qui ne s'affiche pas pourrait réduire la capacité du conducteur à voir derrière le véhicule en marche arrière. Un pare-brise qui ne peut pas être dégivré/désembué pourrait réduire la visibilité. Si les clignotants ne fonctionnent pas, le conducteur qui suit le véhicule pourrait ne pas reconnaître l'intention de ce dernier d'effectuer un virage. Ces conditions pourraient augmenter les risques d'accident.\n\nMesures correctives :\nTesla demande aux propriétaires de vérifier si le logiciel de leur véhicule est à jour. Tesla avisera les propriétaires par courriel et enverra un courriel lorsque les pièces seront disponibles afin que le propriétaire puisse prendre un rendez-vous pour faire mettre à jour la mémoire interne dans l'unité de commande multimédia (MCU)."},"vehicles":[{"year":2012,"make":"TESLA","model":"MODEL S","vehicle_id":"2012_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2013,"make":"TESLA","model":"MODEL S","vehicle_id":"2013_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2014,"make":"TESLA","model":"MODEL S","vehicle_id":"2014_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2015,"make":"TESLA","model":"MODEL S","vehicle_id":"2015_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2016,"make":"TESLA","model":"MODEL S","vehicle_id":"2016_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2017,"make":"TESLA","model":"MODEL S","vehicle_id":"2017_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2018,"make":"TESLA","model":"MODEL S","vehicle_id":"2018_tesla_model-s","match":"exact","built_from":null,"built_to":null},{"year":2016,"make":"TESLA","model":"MODEL X","vehicle_id":"2016_tesla_model-x","match":"exact","built_from":null,"built_to":null},{"year":2017,"make":"TESLA","model":"MODEL X","vehicle_id":"2017_tesla_model-x","match":"exact","built_from":null,"built_to":null},{"year":2018,"make":"TESLA","model":"MODEL X","vehicle_id":"2018_tesla_model-x","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2021038"}