{"source":"tc","country":"ca","campaign":"2020556","date":"2020-11-18","owner_notified":null,"manufacturer":null,"component":"Visual System","summary":"Issue:\nOn certain vehicles, a software problem could cause the rearview camera image not to display or cause it to freeze. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.\n\nSafety Risk:\nA rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.\n\nCorrective Actions:\nVolkswagen will notify owners by mail and instruct you to take your vehicle to a dealer to update the rearview camera software.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"91BB & 91BC","part_number":null,"units":2564,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Compliance Mfr","french":{"component":"Système visuel","notification":"Conformité - fabricant","summary":"Problème :\nSur certains véhicules, un problème de logiciel pourrait faire en sorte que l'image de la caméra de recul n'apparaisse pas ou gèle à l'écran. La réglementation canadienne exige que l'image de recul s'affiche lorsque la boîte de vitesse est en marche arrière.\n\nRisques pour la sécurité :\nUne caméra de recul qui ne s'allume pas pourrait réduire la capacité du conducteur à voir derrière son véhicule lorsqu'il recule. Cela pourrait augmenter les risques d'accident.\n\nMesures correctives :\nVolkswagen doit aviser les propriétaires par la poste et leur demander d'amener leur véhicule chez un concessionnaire pour faire mettre à jour le logiciel de la caméra de recul."},"vehicles":[{"year":2021,"make":"VOLKSWAGEN","model":"ARTEON","vehicle_id":"2021_volkswagen_arteon","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"VOLKSWAGEN","model":"ATLAS","vehicle_id":"2021_volkswagen_atlas","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"VOLKSWAGEN","model":"ATLAS CROSS SPORT","vehicle_id":"2021_volkswagen_atlas-cross-sport","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"VOLKSWAGEN","model":"GOLF","vehicle_id":"2021_volkswagen_golf","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"VOLKSWAGEN","model":"GTI","vehicle_id":null,"match":null,"built_from":null,"built_to":null},{"year":2021,"make":"VOLKSWAGEN","model":"JETTA","vehicle_id":"2021_volkswagen_jetta","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"VOLKSWAGEN","model":"TIGUAN","vehicle_id":"2021_volkswagen_tiguan","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2020556"}