{"source":"tc","country":"ca","campaign":"2019468","date":"2019-09-23","owner_notified":null,"manufacturer":null,"component":"Seats And Restraints","summary":"Issue:\nOn certain vans, the front and/or rear seat head restraints may not be properly assembled. This could allow the head restraint housing to come loose and possibly detach.\n\nSafety Risk:\nA head restraint that is loose or detaches in a crash could increase the risk of injury to occupants.\n\nCorrective Actions:\nMercedes-Benz will notify owners by mail and instruct them to take their vehicle to a dealer to replace the head restraints.","consequence":null,"remedy":null,"notes":null,"mfr_campaign":"9295053","part_number":null,"units":39,"completion":null,"do_not_drive":null,"park_outside":null,"notification":"Safety Mfr","french":{"component":"Sièges et dispositifs de retenue","notification":"Sécurité - fabricant","summary":"Problème :\nDans certains fourgons, l'appuie-tête de siège avant et/ou arrière pourrait avoir été mal assemblé. Par conséquent, le boîtier d'appuie-tête pourrait se desserrer et se détacher.\n\nRisque pour la sécurité :\nUn appuie-tête desserré ou qui se détache lors d'un accident pourrait augmenter les risques d'accident pour les occupants.\n\nMesure corrective :\nMercedes-Benz avisera les propriétaires par la poste. Les propriétaires touchés devront amener leur véhicule chez un concessionnaire afin de faire remplacer les appuie-tête."},"vehicles":[{"year":2019,"make":"MERCEDES-BENZ","model":"METRIS","vehicle_id":"2019_mercedes-benz_metris","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":["Contains information licensed under the Open Government Licence – Canada."],"url":"https://open.wenmarpro.com/recalls/tc/2019468"}