{"source":"nhtsa","country":"us","campaign":"24V757000","date":"2024-10-10","owner_notified":"2024-10-25","manufacturer":"Kia America, Inc.","component":"ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL","summary":"Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles.  Due to a software error, the instrument panel screen may fail.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, \"Controls and Displays.\"","consequence":"An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.","remedy":"The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge.  Owner notification letters were mailed October 25, 2024.  Owners may contact Kia Customer Service at 1-800-333-4542.  Kia's number for this recall is SC326.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.","mfr_campaign":"SC326","part_number":"940C3-DO010","units":14163,"completion":{"kind":"quarterly","report_number":8,"period_from":"2026-3","period_to":"2026-3","submitted":"2026-10-14","involved":14163,"remedied":13759,"unreachable":303,"removed":41,"remedied_percent":97,"as_of":"2026-10-19"},"do_not_drive":false,"park_outside":false,"notification":null,"french":null,"vehicles":[{"year":2024,"make":"KIA","model":"EV9","vehicle_id":"2024_kia_ev9","match":"exact","built_from":"2023-09-25","built_to":"2024-05-27"},{"year":2025,"make":"KIA","model":"EV9","vehicle_id":"2025_kia_ev9","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":[],"url":"https://open.wenmarpro.com/recalls/nhtsa/24V757000"}