{"source":"nhtsa","country":"us","campaign":"24V688000","date":"2024-09-13","owner_notified":"2024-11-01","manufacturer":"Mercedes-Benz USA, LLC","component":"EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE; BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING","summary":"Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles.  A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.","consequence":"An automatic emergency braking system that does not function as intended can increase the risk of a crash.","remedy":"Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge.  Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025.  Owners may contact MBUSA customer service at 1-800-367-6372.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","mfr_campaign":null,"part_number":"A2149046900","units":2025,"completion":{"kind":"quarterly","report_number":7,"period_from":"2026-2","period_to":"2026-2","submitted":"2026-07-14","involved":2025,"remedied":1915,"unreachable":0,"removed":0,"remedied_percent":94,"as_of":"2026-10-19"},"do_not_drive":false,"park_outside":false,"notification":null,"french":null,"vehicles":[{"year":2024,"make":"MERCEDES-BENZ","model":"AMG CLE53","vehicle_id":null,"match":null,"built_from":null,"built_to":null},{"year":2024,"make":"MERCEDES-BENZ","model":"CLE 300","vehicle_id":"2024_mercedes-benz_cle","match":"base","built_from":null,"built_to":null},{"year":2024,"make":"MERCEDES-BENZ","model":"CLE 450","vehicle_id":"2024_mercedes-benz_cle","match":"base","built_from":null,"built_to":null},{"year":2024,"make":"MERCEDES-BENZ","model":"E 350","vehicle_id":null,"match":null,"built_from":null,"built_to":null},{"year":2024,"make":"MERCEDES-BENZ","model":"E 450","vehicle_id":null,"match":null,"built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":[],"url":"https://open.wenmarpro.com/recalls/nhtsa/24V688000"}